Crystal Harrington

• Handled sensitive patient information with utmost discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
• Precertification for office procedures utilizing telephone and online resources
• Filed and updated patient information and medical records.
• Posted payments and collections on regular basis.
• Verified insurance of patients to determine eligibility.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
• Accurately processed high volume of payments and balanced daily cash drawer, maintaining financial integrity in billing department.

General Duties

• Check In/Out 50-70 Patients A Day When Necessary
• File/Pull Charts At The Beginning/End Of Day
• Balancing Transaction
• Referring Patients To Other Physicians
• Heavy Phone Volume
• Assisted Techs With Testing (Visual Fields & Scans)
• Scheduling Patients Rapidly And Efficiently

Insurance Verification & Workman's' Compensation

• Verifying Patients For The Next Business Day
• Utilized Multiple Avenues To Verify Insurance Such As Internet, Phone, And Fax.
• Ensuring That Workman's' Comp Patients Are Approved By Adjusters For Each Appointment
• Sent Medical Records To Adjusters, Lawyers, Or Nurse Case Managers After Each Appointment
• Correctly Imputing Each Insurance Change

Surgery Coordinator

• Scheduling Patients For Surgery Through Rockdale Medical Center And The Medical Office
• Maintaining A Positive Relationship With RMC And Dr. Aarti Pandya's Office
• Deliver Orders For Surgery To RMC

• Enhanced patient satisfaction by consistently providing friendly and efficient service at front desk.
• Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
• Filing charts