CRYSTAL HARRIPERSAD

As an Office Assistant at Toro Sound System, on an as needed basis, I facilitate smooth operations by managing communications, supporting event coordination, and maintaining a professional environment. My role involves engaging with clients through various channels, promoting events via social media, and ensuring efficient administrative support for a seamless experience.

• Manage incoming calls and respond to emails, ensuring clear and effective communication with clients.
• Handle social media accounts to promote events, engage with the audience, and enhance brand visibility.
• Assist with clerical tasks, including scheduling and coordinating events to ensure successful execution.
• Maintain efficient email correspondence with clients, providing clarity and prompt resolution of inquiries.
• Ensure a clean and organized environment during events to enhance the guest experience.
• Support event logistics by coordinating with vendors and team members to meet all requirements.
• Create and maintain organized filing systems for client contracts, invoices, and other important documents.
• Monitor inventory of office supplies and equipment, placing orders as necessary to maintain stock levels.

(Hotel closed due to transformation into Immigration Shelter)

As the Hotel Front Office Manager, I oversaw daily operations, ensuring exceptional guest experiences and efficient management of front desk activities. My role involved maintaining accurate records, fostering positive guest relationships, and collaborating with various departments to address inquiries and resolve issues promptly.

• Maintained accurate records of hotel statistics and occupancy levels to support management decisions.
• Welcomed over 100 guests daily, facilitating smooth check-in and check-out processes.
• Managed a multi-line telephone system, efficiently addressing inquiries and directing calls.
• Performed cashier duties, including processing payments and resolving discrepancies.
• Trained and mentored new staff on front desk procedures and compliance requirements.

In my role as a Home Health Aide Office Coordinator, I facilitated effective communication among staff, clients, and healthcare providers while managing daily operations to ensure optimal patient care. I coordinated schedules for home health aides, maintained accurate patient records, and addressed billing inquiries, all while providing exceptional customer service in a busy office environment.

• Warmly welcomed 30+ employees/guests per shift, signing them in and out.
• Managed 3 phone lines, facilitating over 30 calls daily with clients, vendors, and staff.
• Scheduled and coordinated care for home health aides and clients to ensure optimal service delivery.
• Maintained accurate and confidential patient records in compliance with healthcare regulations.
• Served as a liaison between patients, families, and healthcare providers to facilitate effective communication.
• Handled billing inquiries, processed insurance claims, and assisted clients with payment issues.
• Assisted in the recruitment, onboarding, and training of new home health aides.
• Monitored service quality and compliance with healthcare standards through regular audits.
• Performed clerical duties, including answering phones, managing correspondence, and maintaining office supplies.
• Developed productive working relationships with customers through courteous service.
• Created and maintained filing systems, both paper and electronic.
• Managed daily mail distribution, sorting incoming and outgoing mail.
• Maintained office supplies inventory, anticipating needs, and placing orders as required.

As a School Group Leader and Art/Library Supervisor, I coordinated and implemented engaging educational and recreational activities for students while ensuring a safe and inclusive environment. I provided leadership and support to staff and volunteers, fostering effective communication with parents and school administration to enhance student learning experiences.

• Planned, organized, and implemented educational and recreational activities aligned with curriculum standards and developmental goals.
• Oversaw daily operations, providing guidance and support to staff and volunteers to ensure a positive environment for students.
• Recruited, trained, and mentored group leaders and support staff to promote professional development and teamwork.
• Monitored student behavior and participation, promoting inclusivity and addressing individual needs.
• Served as the primary point of contact for parents, guardians, and school administration regarding student progress and program updates.
• Ensured adherence to safety protocols and conducted regular inspections to maintain a safe environment.
• Maintained accurate attendance records, incident reports, and documentation related to program activities.
• Addressed and resolved conflicts among students and staff to promote a positive group dynamic.
• Assisted in managing the program budget to ensure effective resource allocation.
• Collected feedback from students, parents, and staff to evaluate program effectiveness and implement improvements.

As a Sales Associate at Sportsman Sneaker Store, I provided exceptional customer service while assisting customers in selecting products that met their needs. My role involved maintaining extensive knowledge of sneaker brands and trends, processing transactions, and collaborating with team members to drive sales and enhance the overall customer experience.

• Delivered exceptional customer service by assisting customers in selecting suitable products.
• Maintained in-depth knowledge of sneaker brands, styles, and trends to provide informed recommendations.
• Efficiently processed sales transactions using point-of-sale (POS) systems, handling cash and credit card payments.
• Assisted in visual merchandising to create organized and attractive product displays.
• Conducted inventory management, including restocking, organizing, and performing stock audits to ensure product availability.
• Addressed customer inquiries and resolved issues promptly, fostering positive relationships and encouraging repeat business.
• Collaborated with team members to achieve sales targets and enhance store performance.
• Participated in training programs to improve sales techniques and product knowledge.
• Executed promotional events and marketing campaigns to drive traffic and boost sales.