Crystal Harris
Carencro,La
Summary
Detail-oriented and organized Assistant Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Property One Inc.
03.2020 - 09.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Provided direct customer service and support for 14 commercial properties.
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Supervised 6] employees and scheduled call rotations..
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Coordinated with contractors and vendors to enforce quality standards and timely completion of projects.
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Generated annual budget forecasting information for executive and corporate reports.
- Created and updated expenditure reports in Yardi..
Administrative and Brokerage Assistant
Property One Inc.
03.2016 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated leads management with [Type] CRM software to improve efficiency with prioritized prospects.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Prepared purchase agreements and disclosures and used [Software] to complete paperwork.
- Maintained efficient office operations by handling errands and administrative functions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
Office Assistant
BridgeStar Logistics
01.2015 - 03.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
- Documented received materials into Sage 50 system.
TeamLeader
Transcom International
04.2010 - 01.2012
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Technical Support CSR
Transcom International
03.2008 - 03.2010
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
Education
BBA - Project Management
Strayer University
Washington, DC01.2026
Accounting and General Business Technical Diploma - Accounting General Business
South Louisiana Community College
12.2014
Skills
- Program Improvements
- Vendor Contracts
- Notice Posting
- Equipment Replacement
- Cloud-Based File Management
- Mentoring
- Organizational Systems
- Data Imports
- Expense Report Processing
- Journal Updates
- Ledger and Journal Entries
- Credit Adjustments
- Employee Timesheet Processing
- Accounts Payable and Receivable
- Auditing Invoice and Payment Tracking
- Budget Planning and Analysis
- Document Coding and Classification
- Reconciling Accounts
- CRM Tracking
- Effective Customer Service
- Call Center Operations
- Evaluating Employee Work
- Employee Recognition
- Tenant Issue Resolution
- Staff Management
- Daily Property Operations
- Vacant Unit Monitoring
- Application Process Proficiency
- Property Management
- Eviction Coordination
Timeline
Assistant Property Manager
Property One Inc.
03.2020 - 09.2022
Administrative and Brokerage Assistant
Property One Inc.
03.2016 - 03.2020
Office Assistant
BridgeStar Logistics
01.2015 - 03.2016
TeamLeader
Transcom International
04.2010 - 01.2012
Technical Support CSR
Transcom International
03.2008 - 03.2010
BBA - Project Management
Strayer University
Accounting and General Business Technical Diploma - Accounting General Business
South Louisiana Community College
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