CRYSTAL HARRIS
Grimesland,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Homemaker
N/A
12.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Administrative Support Associate
04.2022 - 12.2023
- General clerical duties for coworkers, faculty, residents, and students pursuing research grant support, which include: assistance navigating and entering data into eTRACS, assistance with CITI modules, coordinating research site visits and other research events, preparing reports, ordering supplies, preparing research newsletter, data entry, research travel coordination, and other general clerical duties as assigned.
Patient Access Representative
ECU Health
03.2021 - 05.2021
- Stationed at ECU Pediatrics Specialty office.
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Ensured accurate insurance verification and eligibility checks for patients.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Optometric Technician
Doctors Vision Center
10.2010 - 12.2012
- Operated and maintained optical diagnostic equipment, enhancing workflow efficiency and patient experience.
- Educated patients on eyewear options and contact lens use, promoting informed decisions for visual health.
- Collaborated with optometrists to manage patient records, improving accuracy in treatment documentation.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Mortgage Loan Processor
Mortgage Access
04.2010 - 10.2010
- Reviewed and verified loan documentation for completeness, minimizing errors in the approval process.
- Managed multiple loan files simultaneously, prioritizing tasks to meet deadlines effectively.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
Receptionist and Propane Tank Filler
Blount and Williams, HVAC
07.2009 - 01.2010
- Scheduled appointments and coordinated service calls to optimize technician availability.
- Maintained accurate records of customer inquiries and service requests in CRM system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Administrative Support Specialist
East Carolina University
05.2007 - 02.2009
- Accepted applications for new student recruitment, with application fees. Sent these fees to the cashier's office.
- Input student transfer credits into computer system for transfer students.
- Was chosen to learn a new scanning system that ECU was starting and taught to all other employees and colleagues in several departments. Was chosen to problem solve when issues happened with new computer system implemented.
- Streamlined administrative processes to enhance office efficiency and support daily operations.
- Upheld data security standards by managing sensitive information with discretion while adhering to privacy regulations.
Education
Manicurist Certificate -
Lenoir Community College
Medical Technician Certificate - undefined
Lenoir Community College
Business and Healthcare Management Classes
Pitt Community College
01.2018
Skills
- Administrative responsibilities
- Computer skills
- Documentation and reporting
- Outstanding people skills
- Multi-tasking and negotiation
- Friendly, positive attitude
Timeline
Administrative Support Associate
04.2022 - 12.2023
Patient Access Representative
ECU Health
03.2021 - 05.2021
Homemaker
N/A
12.2012 - Current
Optometric Technician
Doctors Vision Center
10.2010 - 12.2012
Mortgage Loan Processor
Mortgage Access
04.2010 - 10.2010
Receptionist and Propane Tank Filler
Blount and Williams, HVAC
07.2009 - 01.2010
Administrative Support Specialist
East Carolina University
05.2007 - 02.2009
Medical Technician Certificate - undefined
Lenoir Community College
Business and Healthcare Management Classes
Pitt Community College
Manicurist Certificate -
Lenoir Community College
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