Slate Technolutions (CRM)
Crystal Harris-Harlaux
Baton Rouge,LA
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational effectiveness and efficiency in Higher Educations. Uses independent decision-making skills and sound judgment to positively impact institutional goals. Advanced in using independent decision-making skills and leveraging integrated systems to streamline business processes. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Director of Recruitment, Admissions and Onboarding
Louisiana State University – Graduate School
01.2021 - Current
- Participates in the development and management of recruitment and admission activities. Contributes to strategic planning, goal setting, and implementation of Admissions initiatives, as well as related campus committees. Assists in the development, implementation, execution, and evaluation of graduate admission recruitment and communications plans consistent with the university strategic plan as it pertains to graduate admissions.
- Provides daily oversight of Admissions Operations. This includes supervising the admissions staff, providing application processing and credential evaluation services for domestic and international applicants; working with applicants throughout the application process and troubleshooting problems related to the online application system; providing strategic feedback and suggestions to Graduate School leadership regarding admissions processes, policies, and practices
- Serves as primary liaison between Graduate Admissions and supported constituents. These include departmental admissions staff, graduate studies directors, graduate faculty, and other admissions-related units on campus. Ensures the integrity of, and adherence to established admissions policies and processes, including residency requirements, waiver eligibility and the application fee refund process.
- Prepares and/or analyzes complex and time-sensitive reports for admissions and other applicant data. This includes analytics for internal and external reporting purposes. Performs other duties as assigned
- Oversee all SACSCOC, federal, state, and all other graduate admissions governing policies and guidelines. This includes serving as Data Steward for the Graduate School at LSU. Management, configuration, implementation, and/or data integration of all graduate admissions related system integrations which includes Slate CRM, Mainframe SIS, S.A.F.E., Salesforce Team Dynamics, and Amazon AWS Connect.
- Supervision of technical coordinator, admissions officers, graduate assistants, and student workers.
Assistant Director of Graduate Admissions
Louisiana State University – Graduate School
01.2019 - 01.2021
- Provides daily oversight of Admissions Operations by supervising the Admissions staff, providing application processing and credential/course credit evaluation services for new incoming domestic and international applicants. Utilize Slate CRM to increase effective and . efficient business practices.
- Provide strategic feedback and suggestions to Graduate School leadership, Associate Deans and VP & Dean, by contributing to the strategic planning, goal setting, and implementation of graduate admissions initiatives, as well as related campus committees
- Serves as the primary liaison between Graduate Admissions and supported constituents. These include departmental admissions staff, graduate studies directors, graduate faculty, and other admissions-related units on campus.
- Assists with the development, implementation, execution, and evaluation of the graduate admission recruitment and communications plan, consistent with the university strategic plan as it pertains to graduate admissions.
- Prepares and/or analyzes complex and time-sensitive reports for admissions and other applicant data. This includes analytics for internal and external reporting purposes.
Associate Director of Undergraduate Admissions
University of Texas at San Antonio
01.2016 - 01.2019
- Provide direct support and reporting to the Director of Undergraduate Admissions, Interim Associate Vice President of Strategic Enrollment, and Associate Vice President of Enrollment Operations strategic management and planning. Collaboration with all departments.
- Implementation of Freshmen Auto Admit process; Creation and co-developer of the Transfer and Freshmen Transfer Auto Admit; Testing scenarios and full implementation Functional Lead.
- Responsible for maintaining all incoming transfer credit evaluations and maintenance of Banner INB Transfer Equivalency Tables (aggregate cleaning and new input) and state Core Curriculums. Initiated project with the National Transfer Equivalency System (TES)
- Directly working with Enrollment Information Systems (Admission Analyst and Programmers) and Application Development Support/OIT (University ERP management/Programmers) in the initial logic and script creation, development, review/testing, QC'ing and implementation of scripting for Banner Auto-Decisions, WebXtender, Naviance/Parchment, etc
- Responsible as Functional Lead for the implementation of Naviance/Parchment Auto Indexing and Banner Form updates; and maintenance of business process efficiency. Directly managing Data Management team (Data Imports - ApplyTexas, EDI Transcripts; Test Scores, Imaging and Indexing, and TREX and SPEEDE)
- Overseeing and managing admissions processing and data management enrollment operations; implementation and management of automated processes; and business process mapping.
- Coordinate Banner functional user and admissions related testing activities through test phases; Coordinate and manage imaging/indexing processing team document intake and automation from external and internal sources; Implement new innovative technology to streamline processes.
- Hire, train and supervise Enrollment Services Associates, Senior Undergraduate Admissions Counselor, Enrollment Data Management Officers and temporary staff positions.
- Oversee all SACSCOC, federal, state, University and Admissions policy and procedures.
- Implementation and management of ManageEngine Help Desk Plus Ticketing System.
Associate Director of One Stop Enrollment Center
University of Texas at San Antonio
01.2014 - 01.2016
- Manage and Oversee the Enrollment Services Call Center through calls received in queue, as well as financial aid special circumstances processing. This include scholarships, federal, state and institutions, training and outreach, special events and programs, IT and Student Enrollment Services.
- Responsible for supervision and leadership of 10 full-time direct reports, two coordinators and 8 Enrollment Service Officers I and II. Manage 2 part-time temporary Enrollment Services Officer I for the 5-month peak season. Facilitate the hiring and transition process for new staff.
- Assist the Director of the One Stop Enrollment Center with overall management of financial aid, scholarships, or student enrollment services. Develop, implement, and maintain policies and procedures for assigned areas of responsibility
- Being knowledgeable and informed of updates in the areas of financial aid, admissions, registrar, fiscal services, paying particular attention to Federal, State, System, and Institutional policies and regulations regarding Student Financial Aid and Enrollment Services.
- Responsible for various electronic communication for Student Financial Aid and Enrollment Services to include Ask Rowdy knowledge base system (IntelliResponse), forms and surveys systems (Campus Labs and Qualtrics).
- Serves as an active member on Student Financial Aid and Enrollment Services' Appeal Committee. Responsible for problem solving, counseling, advising and providing information to students on financial aid and scholarships, undergraduate admissions policies, assisting graduate admissions with enrollment services, registration, and fiscal services; counseling students on policies and procedures (e-mail, in-person, or over-the-phone).
- Functional knowledge of registrar, admissions, and financial aid database (Banner INB), EMC2 Instant Document Management (ApplicationXtender).
- Oversee and maintain reporting university call queuing system (Avaya Inc BCMS Vu Client).
Director of Graduate Admissions
George Mason University
01.2011 - 01.2014
- Strategic enrollment management; Manage the admissions process and coordinate student recruitment activities for the graduate programs (certificate, MS, PhD).
- Conduct initial application review and rank master’s students; manage decision/enrollment process; and maintain prospective and current student files.
- Implement strategic enrollment, marketing, and communication processes for the admission office
- Determine initial admission decisions for master’s candidates.
- Advise all prospective students on all admissions and academic matters related to application submission, program requirements and explain the college and university requirements.
- Create and utilize admission reports to produce internal reports; archive data for future evaluation of admissions and recruitment processes; and implemented paperless application and review process.
- Maintain student databases (Banner INB), application review system (EMC2 ApplicationXtender), application database (Hobson – ApplyYourself), report writing system (Discoverer – Datamart and Oracle Reports), prospective student database (Hobson – Connect).
- Design recruitment strategy and prepare recruitment budget. Coordinate Idealist Graduate School Fairs schedule and all other recruitment related activities.
Graduate Academic Program Coordinator
George Mason University
01.2008 - 01.2011
- Advised prospective and incoming students on all academic and administrative matters related to course requirements and processes, conducted graduation audits, explained the college and university requirements.
- Served on the Admissions Committee giving feedback on applicants and making recommendations. Collated application materials for admission decisions by the Graduate Admissions Committee; performed initial review on applications and created applicant profiles.
- Assessed students’ academic capabilities for all available graduate funding and worked with the Graduate Admissions Office to improve and monitor admission processes.
- Served on the Recruitment Committee by coordinate all recruiting initiatives and academic events related to recruitment efforts; served as recruiter for the graduate program; and maintained graduate program budget for recruitment and all other graduate activities. Assisted the Graduate Director and Chair in assessing the program’s effectiveness.
- Provided reports to supervisor and make recommendations on any issues; and created and provide recommendations to faculty regarding the development and implementation of department policies and regulations; created and provided all program reports to Graduate Director, Department Chair, Institutional Research and Reporting, and Criminology related organizations.
Program Support Technician
University of Mary Washington
01.2007 - 01.2008
- Oversee entry of all application data in Banner and maintenance of application files/records and work closely with the Administrative; Process all International students and determine domicile status for students in accordance with SCHEV/VCCS guidelines.
- Office Specialist II and IT Department to ensure information required for tracking and reporting on all aspects of adult enrollment management is readily available; Prepare reports under the direction of the Associate Dean relating to admissions and enrollment data management.
- Supervise program support assistant (part-time employee) on all administration duties.
Education Support Specialist II
Germanna Community College
01.2004 - 01.2007
- Processed applications for admission and course registration forms for new incoming and dual enrollment students; Determine appropriate domicile status for students in accordance with SCHEV/VCCS guidelines; Assist Registrar with maintaining records in compliance with state regulations and other assigned projects
- Established, implemented, and maintained 3C’s (communication function) in PeopleSoft SIS
- Serve as front-line A&R representative by providing information about programs, admission, domicile, registration, VA Benefits, graduation and related GCC/VCCS policies and procedures to prospective, admitted, and dual-enrolled students.
Education
Certificate - Service-Learning Intensive
The School for Conflict Analysis and Resolution y Facultad De Ciencia Politíca y Relaciones Internatcionales
06.2013
Bachelor of Science - Business Administration
University of Maryland University College
Adelphi, MD01.2009
Associate of Science - General Studies
Northern Virginia Community College
Woodbridge, VA01.2004
Skills
- Flexible & Adaptable
- Innovation/ Future Oriented
- Data-Driven Decision-Making
- Leverage Technology
- Business Operations
- Applicant Tracking Systems
- Change Management
- Critical Thinking & Problem-Solving
- Higher Education Systems & Integration
- Collaboration
- Delivering Results
- Leading Others
Software
Team Dynamics (TDX)
Microsoft Office 365 Suite
Amazon Web Service (AWS) Connect
Student Application Fraud Examination (SAFE)
Workday Student (Functional Implementation Lead)
Ellucian Banner INB
Hyland OnBase
Mainframe SIS
Timeline
Director of Recruitment, Admissions and Onboarding
Louisiana State University – Graduate School
01.2021 - Current
Assistant Director of Graduate Admissions
Louisiana State University – Graduate School
01.2019 - 01.2021
Associate Director of Undergraduate Admissions
University of Texas at San Antonio
01.2016 - 01.2019
Associate Director of One Stop Enrollment Center
University of Texas at San Antonio
01.2014 - 01.2016
Director of Graduate Admissions
George Mason University
01.2011 - 01.2014
Graduate Academic Program Coordinator
George Mason University
01.2008 - 01.2011
Program Support Technician
University of Mary Washington
01.2007 - 01.2008
Education Support Specialist II
Germanna Community College
01.2004 - 01.2007
Certificate - Service-Learning Intensive
The School for Conflict Analysis and Resolution y Facultad De Ciencia Politíca y Relaciones Internatcionales
Bachelor of Science - Business Administration
University of Maryland University College
Associate of Science - General Studies
Northern Virginia Community College
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