Crystal Harris
Raleigh,NC
Summary
Proven Senior Loan Servicing Specialist with a track record of managing expanding loan portfolios at Wells Fargo, showcasing exceptional attention to detail and critical thinking. Reduced delinquency rates through innovative collection strategies at IBM, demonstrating adaptability and excellent communication. Achieved significant service quality standards, underlining reliability and organizational skills.
Overview
15
15
years of professional experience
Work History
Senior Loan Servicing Specialist
Wells Fargo
Raleigh, NC
06.2017 - Current
- Supported company growth by effectively managing an expanding portfolio of loans while maintaining high standards of service quality.
- Documents specific claims by completing and recording forms, reports, logs, and records.
- Able to meet and exceed goal metrics. Number of claims expected to be worked daily
- Ensure gap claims are completed and documents are gathered with 90 says, to avoid having customers claims denied
Senior Collector
IBM
Durham, NC
06.2013 - 06.2017
- Reduced delinquency rates by implementing effective collection strategies and maintaining a professional approach.
- Implemented proactive measures such as early intervention initiatives to address potential payment issues before they escalate into delinquencies.
Payroll Administrator
North Carolina Central University, NCCU
Durham, NC
06.2009 - 06.2013
- Supported company growth by effectively managing an expanding portfolio of loans while maintaining high standards of service quality.
- Documents specific claims by completing and recording forms, reports, logs, and records.
- Able to meet and exceed goal metrics. Number of claims expected to be worked daily
- Ensure gap claims are completed and documents are gathered with 90 says, to avoid having customers claims denied
Education
Bachelor Of Business Administration And Management -
Campbell University
Buies Creek, NC12.2015
Skills
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
Timeline
Senior Loan Servicing Specialist
Wells Fargo
06.2017 - Current
Senior Collector
IBM
06.2013 - 06.2017
Payroll Administrator
North Carolina Central University, NCCU
06.2009 - 06.2013
Bachelor Of Business Administration And Management -
Campbell University