Crystal Hart
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
29
29
years of professional experience
Work History
Sr. Quality Assurance Specialist, Disposition
Fujifilm Diosynth Biotechnologies
05.2022 - 04.2024
- Contributed valuable insights during design reviews, helping guide product development towards improved user experience without sacrificing quality.
- Reviewed technical documentation for accuracy and completeness, enhancing overall product understanding among team members.
- Analyzed performance metrics to identify trends and opportunities for improvement, driving continuous optimization of QA processes.
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts into all stages of product development.
- Streamlined the QA process, leading to increased efficiency and faster release cycles.
- Led training sessions on best practices in Quality Assurance for both new hires and existing team members, promoting knowledge sharing across the organization.
- Established strong working relationships with development teams, fostering a collaborative environment that facilitated rapid identification and resolution of quality issues.
- Managed risk effectively by proactively addressing potential issues before they became critical problems.
- Mentored junior team members, fostering a culture of continuous learning and improvement within the QA department.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Fixed identified issues to improve workflows.
- Implemented process improvements to increase productivity in quality assurance operations.
Quality Assurance Specialist, Disposition
FUJIFILM Diosynth Biotechnologies
06.2012 - 05.2022
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Fixed identified issues to improve workflows.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Conducted data review and followed standard practices to find solutions.
- Reviewed production processes and identified potential quality issues.
Assistant Quality Assurance Specialist
FUJIFILM Diosynth Biotechnologies
03.2002 - 06.2012
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Fixed identified issues to improve workflows.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Addressed non-conformance issues, working with production to correct errors.
- Fixed identified issues to increase productivity and boost workflows.
Quality Assurance Documentation Specialist
Fujifilm Diosynth Biotechnologies
04.2000 - 03.2002
- Provided expert guidance on document formatting, content requirements, and approval processes, enhancing team knowledge and skill sets.
- Collaborated with cross-functional teams to resolve documentation discrepancies, fostering a culture of continuous improvement.
- Participated in change management initiatives related to documentation updates, facilitating smooth transitions between old and new procedures.
- Facilitated training sessions for team members to ensure a consistent understanding of documentation standards and best practices.
- Improved documentation accuracy by conducting thorough quality reviews and implementing necessary revisions.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Communicated with customer representatives for feedback and distribution.
Quality Assurance Documentation Specialist
STERIS
09.1996 - 03.2000
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Provided expert guidance on document formatting, content requirements, and approval processes, enhancing team knowledge and skill sets.
- Collaborated with cross-functional teams to resolve documentation discrepancies, fostering a culture of continuous improvement.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Edited and proofread technical documents for accuracy and consistency.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
Marketing and Special Projects Secretary
Surgicot Incorporated
01.1995 - 09.1996
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Facilitated communication between departments for improved collaboration and project success.
- Screened visitors and issued badges to maintain safety and security.
- Composed inter-office correspondence and provided product and service information to sales staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Bachelor of Music Education - Vocal Music
University of North Carolina At Greensboro
Greensboro, NC12.1995
Skills
- Problem-solving skills
- Customer Service
- Team Leadership
- Decision-Making
- Detail Oriented
- Relationship Building
- Quality improvements
- Documentation skills
- Teamwork and Positive Attitude
- Documentation And Reporting
- File Management
- Quality Assurance
- Sound decision-making abilities
Timeline
Sr. Quality Assurance Specialist, Disposition
Fujifilm Diosynth Biotechnologies
05.2022 - 04.2024
Quality Assurance Specialist, Disposition
FUJIFILM Diosynth Biotechnologies
06.2012 - 05.2022
Assistant Quality Assurance Specialist
FUJIFILM Diosynth Biotechnologies
03.2002 - 06.2012
Quality Assurance Documentation Specialist
Fujifilm Diosynth Biotechnologies
04.2000 - 03.2002
Quality Assurance Documentation Specialist
STERIS
09.1996 - 03.2000
Marketing and Special Projects Secretary
Surgicot Incorporated
01.1995 - 09.1996
Bachelor of Music Education - Vocal Music
University of North Carolina At Greensboro
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