Crystal Hasenstab
Portland,ME
Summary
Dedicated and organized medical professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional client/patient service and communication skills.
Overview
20
20
years of professional experience
Work History
Operations Coordinator
IR Analyzers
Williston, VT
04.2023 - 12.2023
- Coordinated with clients and technicians countrywide to schedule testing
- Assisted Director in day-to-day coordination and management of business operational activities
- Built and maintained strong client relationships through regular communications
- Evaluated current operational performance and provided strategic feedback for improvements
- Exported digital work orders daily to direct technicians.
Manager of Product Services Operations
Recuro Health
Irving, TX
04.2019 - 02.2023
- Managed Product Services Call Center of 14 employees and 2 supervisors
- Co-managed internal Product Services team of 6 employees
- Provided agent and customer support for 12 phone lines
- Oversaw 7 Customer Service e-mail boxes and assigned daily to internal team
- Main point of contact and processor for all claims with an annual processing amount of over 10 million
- Managed the claims Research & Resolution department
- Prepared weekly and monthly Zoom, Claims, and Call Center reports
- Conducted monthly call review for quality control
- Increased monthly Call Center Agent engagement by 30% through a prize give-away campaign
- Assisted tele-health call center with escalated issues and facilitated an appropriate resolve
- Managed provider nominations process
- Managed all provider database updates
- Assisted in the creation and implementation of 30 Policy and Procedure Manuals
- Created, maintained, and conducted training for 6 internal employees and 4 Call Center trainers
- Attended and contributed to client meetings and management calls
- Performed other duties as assigned.
Senior Account Manager
Prophet Premium
Santa Ana, CA
06.2017 - 04.2019
- Responsible for overseeing and managing over 150 accounts while prospecting 500 companies weekly
- Maintaining and nurturing business to business relationships to gain loyalty, referrals and repeat business
- Exceeded monthly and quarterly sales goals.
Administrative Director
LIV Hydration
Costa Mesa, CA
02.2016 - 06.2017
- Answered incoming calls
- Registered new patients, obtained information, signatures, and insurance information
- Placed insurance verification calls prior to treatment
- Entered patient information into the EHR
- Scheduled treatment appointments
- Made appointment reminder calls and follow-up
- Collected payment and processed claims for insurance billing at checkout
- Balanced cash drawer and completed end of day closing procedures
- Ordered office and medical supplies
- Assisted nursing staff and provider as needed.
Administrative Director
Habit OPCO/ CRC Health Care
W. Lebanon, NH
04.2014 - 02.2016
- Managed administrative office
- Provided supervision of the administrative staff and security guards
- Medical records management
- Coordinated with insurance providers to request extended treatment
- Processed weekly payroll
- Created and approved fee contracts and payment plans
- Assisted Medical Director and nursing staff
- Served as the only administrative manager on site.
Health Care Associate
Planned Parenthood of NNE
West Lebanon, NH
01.2012 - 04.2014
- Answered and routed all incoming phone calls
- Scheduled patients for routine exams and surgical procedures
- Registered patients and posted appropriate charges the checkout process
- Collected payment upon check out
- Obtained vital signs and medical history
- Collected blood specimens though venipuncture and finger stick.
Client Service Representative
Ledyard Nation Bank
Hanover, NH
10.2011 - 01.2012
- Opened and serviced accounts
- Served as the switchboard for six branches
- Adhered to all bank procedures, policies, and standards
- Balanced the main cash vault daily
- Branch key holder and with security code clearance.
Executive Assistant
Hirchak Co.
Morrisville, VT
06.2009 - 09.2011
- Assisted Senior Vice President with all tasks and projects
- Managed office headquarters
- Set up, organized and maintained record systems
- Ordered supplies
- Assembled auction materials
- Assisted advertising department in obtaining necessary information for Real Estate packets
- Composed closing letters and documents for clients, attorneys and the U.S.D.A.
Teller Manager, ATM Custodian, Banker
Citizens Bank
Colchester, VT
02.2004 - 04.2007
- Opened and serviced accounts
- Managed and balanced cash drawers
- Ordered cash for vault and ATM
- Assisted with loan documents
- Identified new products or services that could benefit customers
- Sold products and services to maintain sales goals
- Adhered to all bank policies/procedures.
Education
High School Diploma -
Peoples Academy
Skills
- Medical Terminology
- HIPAA Compliance
- Critical Thinking
- Medical Billing
- Healthcare management
- Staff Development
- Time management and prioritization
- Patient Care Coordination
- Team Building and Leadership
- Continuous Process Improvement
- Professional Demeanor
- Effective Communication
- Multitasking
- Attention to Detail
- Time management abilities
- Electronic Medical Record Software
References
References available upon request.
Training
- Recuro Health Operations Management Training
- HIPAA Certification
- Cyber Security Certification
- Disney Quality Service Certified
Timeline
Operations Coordinator
IR Analyzers
04.2023 - 12.2023
Manager of Product Services Operations
Recuro Health
04.2019 - 02.2023
Senior Account Manager
Prophet Premium
06.2017 - 04.2019
Administrative Director
LIV Hydration
02.2016 - 06.2017
Administrative Director
Habit OPCO/ CRC Health Care
04.2014 - 02.2016
Health Care Associate
Planned Parenthood of NNE
01.2012 - 04.2014
Client Service Representative
Ledyard Nation Bank
10.2011 - 01.2012
Executive Assistant
Hirchak Co.
06.2009 - 09.2011
Teller Manager, ATM Custodian, Banker
Citizens Bank
02.2004 - 04.2007
High School Diploma -
Peoples Academy
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