Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Hastings

Stevensville,MD

Summary

Dear Hiring Executive,

I'd like to give a brief overview of my skills and experience. I am confident that I would be a valuable asset to the company.

Ten years experience in a health care setting, including Accounts Receivable and Front Desk / Check-In / Scheduler

Good written and oral communication skills, great organizational skills and strong time management skills.

Very honest and reliable

Deli experience (3 years) performing nothing but customer satisfaction

My enclosed resume will give you a better understanding of my background and skills. Please feel free to call me at any time to discuss the requirements of this position. Looking forward to hearing from you to set up an interview.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Deli Clerk

Food Lion
Stevensville, MD
11.2020 - 12.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.

Store Associate

Filippo's Italian Specialities
Silver Spring, MD
03.2015 - 06.2017
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Created appealing food arrangements for party trays and specialized orders.
  • Received payment via cash, check, card or mobile payment and processed promptly, resulting in [Number]% accuracy rate.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared salads, soups and sandwiches for customers.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Cooked batches of food according to standard recipes.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Billing/Accounts Receivable Associate

Capital Orthopedic Specialists
Green Belt, MD
09.2011 - 10.2012
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Used accounting software to reconcile accounts, track income and generate invoices.
  • Reported financial data and updated financial records in ledgers and journals.
  • Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Input financial data and produced reports using [Software].
  • Entered figures using 10-key calculator to compute data quickly.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Analyzed figures, postings and documents to maintain accounting program accuracy.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Patient Service Representative

Radiology Imaging Associates
Clinton, MD
11.2009 - 06.2011
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used [Software] to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.

Payments & Reconciliation Specialist

Radiology Imaging Associates
Clinton, MD
08.2001 - 11.2009
  • Responsible for accurately and timely posting of both insurance and patient payments
  • Balance each daily deposit
  • Reconciled daily lock box receipts, moneybags from sites and credit card payments
  • Validated and processed insurance and patient refunds
  • Ensured all ledger entries and corporate deposits are timely and accurately completed
  • Reported all deficiencies in receipt of insurance reimbursements
  • Maintained accurate and complete lockbox receipt logs
  • Entered daily deposits into Excel
  • Maintained confidentiality of patient demographics and medical history
  • Reconciled month and year end reports
  • Created and maintained precise and accurate models, charts and reports.
  • Presented results of financial analyses to clients verbally and in written form.

Education

Certificate of Completion - Personal Care Assistant

U.S. Career Institute
Fort Collins, CO
04.2022

High School Diploma -

Southern High School
Harwood, MD
05.2001

Skills

  • Dependable and Cooperative
  • Caring and Empathy
  • Phone and Email Etiquette
  • Punctual and Hardworking
  • Excellent customer service skills
  • Fast learner/ self starter
  • Teamwork and Collaboration
  • Appointment Scheduling

Certification

  • CPCT/A - Patient Care Technician/Assistant
  • Certificate Of Completion - Personal Care Assistant

Timeline

Deli Clerk

Food Lion
11.2020 - 12.2021

Store Associate

Filippo's Italian Specialities
03.2015 - 06.2017

Billing/Accounts Receivable Associate

Capital Orthopedic Specialists
09.2011 - 10.2012

Patient Service Representative

Radiology Imaging Associates
11.2009 - 06.2011

Payments & Reconciliation Specialist

Radiology Imaging Associates
08.2001 - 11.2009

Certificate of Completion - Personal Care Assistant

U.S. Career Institute

High School Diploma -

Southern High School

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Crystal Hastings