Crystal Hayes
Poca,WV
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Sales Agent
Agent Pipeline
Saint Albans, WV
09.2019 - 02.2021
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Negotiated contracts with customers to secure sales deals.
- Resolved customer complaints promptly and effectively.
- Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
Insurance Sales Rep/office Assistant
Terry Dunn Insurance
Eleanor , WV
06.2012 - 06.2019
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered phone calls and welcomed visitors to office.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Answered telephones, directed calls and took messages.
Office Clerk, Triage
Bassam Haffar
Charleston , WV
06.2011 - 06.2012
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Assisted in the preparation of patients for examinations.
- Performed vital signs such as blood pressure, temperature, pulse, respiration rate and height and weight measurements.
- Answered telephones and responded to patient inquiries regarding their health concerns.
- Conducted follow-up calls with patients regarding their health status or lab results.
Education
High School Diploma -
Ripley High School
Ripley06-2011
High School Diploma -
Buffalo High School
Buffalo, WV06-2011
Some College (No Degree) - Education
Concord University
Athens, WVSkills
- Paperwork Processing
- Customer Assistance
- Lead Generation
- Sales Strategies
- Closing Deals
- Cold-Calling
- Client Relations
- Sales Training
- Bookkeeping
- Scheduling
- Office Management
- Greeting and Seating Clients
- Multi-Line Telephone Skills
Timeline
Sales Agent
Agent Pipeline
09.2019 - 02.2021
Insurance Sales Rep/office Assistant
Terry Dunn Insurance
06.2012 - 06.2019
Office Clerk, Triage
Bassam Haffar
06.2011 - 06.2012
High School Diploma -
Ripley High School
High School Diploma -
Buffalo High School
Some College (No Degree) - Education
Concord University
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