Crystal Hayes
Georgetown,Texas
Summary
Hard-working professional with 5.5+ years of experience and a proven knowledge of retail sales, security operations, and soft goods. . Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Member Services Team Lead
Walmart
10.2021 - Current
- Developed training materials to ensure consistent onboarding and professional development of new team members.
- Coordinated with other departments to streamline information sharing, resulting in more efficient problem solving for members.
- Increased member retention, consistently providing exceptional service and support.
- Streamlined team workflow by developing and implementing efficient processes for task management.
- Managed escalated customer concerns, ensuring timely resolution and positive outcomes.
- Ensured all team members adhered to quality standards, regularly monitoring performance against established benchmarks.
Store Manager
Goodwill Central Texas Industries
02.2016 - 10.2021
- Oversee activities directly related to making products or providing services
- Manage staff, preparing work schedules and assigning specific duties
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Store Manager
Northwest Petroleum
05.2015 - 02.2016
- Resolve customer complaints regarding sales and service
- Monitor customer preferences to determine focus of sales efforts.
Education
Completed coursework towards Administrative Medical Assistant -
Everest Community College
Georgetown, TX01.2012
High School Diploma -
Smithville High School
Georgetown, TX05.2001
Skills
- Customer Service
- Adaptability
- Communication
- Sales Experience
- Team Management
- Policy Enforcement
Timeline
Member Services Team Lead
Walmart
10.2021 - Current
Store Manager
Goodwill Central Texas Industries
02.2016 - 10.2021
Store Manager
Northwest Petroleum
05.2015 - 02.2016
Completed coursework towards Administrative Medical Assistant -
Everest Community College
High School Diploma -
Smithville High School
Similar Profiles
Brittany TatumBrittany Tatum
Operations & Asset Protection Leader at WalmartOperations & Asset Protection Leader at Walmart
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
LARA FOSTERLARA FOSTER
School Bus Driver at Georgetown ISDSchool Bus Driver at Georgetown ISD