Crystal Hayes
Copperas Cove,TX
Summary
Results-driven professional with expertise in effectively leading teams and fostering a positive work environment. Proven track record of driving success through strong communication and strategic decision-making. Eager to contribute leadership skills and make a significant impact on an organization's growth and success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Scan-verifier
Wal-Mart return center
01.2015 - Current
- I transferred to this return center from an import distribution center where I was an unloader
- I excelled in this position and was one of the top three unloaders
- Process freight for vendors
- Maintain excellent production and quality
- Train new associates
- Maintain records and complete paperwork
- Proficient in warehouse management software systems
- Work with management to ensure vendors are happy with our services
- Made sure the warehouse was clean and free of safety hazards
Operations Lead/Laborer
SIMOS SOLUTIONS
01.2013 - 12.2014
- I started as an unloader and worked my way to lead
- I learned every position there was so I could always make my goal production
- Supervise activities of associates
- Make sure the merchandise is getting unloaded and received properly
- Make sure containers are getting loaded correctly and shipped on time
- Train new associates
- Maintain records and complete paperwork
- Proficient in warehouse management software systems
- Conferred with other supervisors from quality control, production, and planning departments to guarantee satisfaction and product quality
- Made sure the warehouse was clean and free of safety hazards
Customer Service/Deli Manager
WAL-MART
01.2008 - 12.2012
- Manage employees' daily activities to improve sales performance, Supervise employees in various duties such as cooking, serving, packaging, and operating counters, and Manage product storage, maintenance, and rotation activities to avoid any damages or spoilages
- Schedule and assign work for associates daily
- Receive and count stock items and record the data in the inventory control system
- Provide training to staff on company policies and sales guidelines
- Respond to queries and complaints from both customers and employees
- Ensure employees follow company policies and store rules
- Coordinate with employees to operate the Deli store to achieve sales goals
- Develop sales promotion programs to attract more customers
- Ensure that products are correctly labeled with prices and dates
- Monitor and maintain stock inventory levels to avoid over and under-stock problems
- Operate all food preparation machines and equipment
- Receive, unload, and stock the food items
- Ensure that the facility is maintained neat, clean, and safe
Team Manager
DAIRY QUEEN
01.2007 - 12.2008
- Assist the General Manager in executing all aspects of the restaurant operations
- Specific areas to manage within the restaurant may be assigned to the GM's overall business plan
- Essential job functions include, but are not limited to:
- Manage the entire operation of the restaurant during scheduled shifts
- Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service
- Respond to customer complaints, taking prompt and appropriate action to resolve problems and maintain customer satisfaction
- Accurately complete designated duties such as inventory control, ordering of products, and cash control
- Establishment of performance expectations and conducting performance reviews
- Perform other duties and responsibilities as requested by the GM
- Maintain a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, maximizing employee morale, productivity, and efficiency
- Communicate all significant issues, both positive and negative, with GM
Education
Bachelor's degree - Supply chain, Logistics, and Transportation Management
Bellevue University
Bellevue, NE11.2023
Business Management -
San Jacinto College Houston
Houston, TX01.2000
Diploma - Office Technology
Vernon Junior College
Wichita Falls, TX01.1997
Skills
- Microsoft Word
- PowerPoint
- Excel
- Outlook
- Make reports
- Data Entry
- Filing
- Office Management
- Inventory Management
- Teambuilding & Supervision
- Audit trailers manifest
- Time Sheets
- Load/unload trailers
- Shipping/Receiving
- Staff Development & Training
- Records Management
- Meeting & Event Planning
- Accounting
- Problem Solving
- EPG
- Supply Chain
- Warehouse Management System
- Logistics
- Freight Experience
- Procurement
Certification
Driver's License, 08/21, 04/28
Timeline
Scan-verifier
Wal-Mart return center
01.2015 - Current
Operations Lead/Laborer
SIMOS SOLUTIONS
01.2013 - 12.2014
Customer Service/Deli Manager
WAL-MART
01.2008 - 12.2012
Team Manager
DAIRY QUEEN
01.2007 - 12.2008
Bachelor's degree - Supply chain, Logistics, and Transportation Management
Bellevue University
Business Management -
San Jacinto College Houston
Diploma - Office Technology
Vernon Junior College
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