Crystal Hayes
Oklahoma City,OK
Overview
17
17
years of professional experience
Work History
CNA, Medication Assistance Certified
Hickory Heights Nursing & Rehabilitation Center
2023.09 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
CNA - Certified Nursing Assistant
Elite Staffing
2022.01 - Current
- Care for elderly residents including dressing, grooming, feeding, transferring using gait belt or lifts. Assisting with daily activities
Customer Service Representative
Sprint
2017.06 - 2021.11
- Delivered exceptional customer service through effective problem-solving and communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
CNA - Certified Nursing Assistant
National Staffing Solutions
2020.12 - 2021.05
- Assisted residents with daily activities to enhance their quality of life.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Certified Nursing Assistant
Good Shepherd Nursing and Rehab
2008.01 - 2016.01
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Documented patient information and care activities in electronic health record.
Home Health Aide
Step by Step
2009.01 - 2014.01
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Certified Nursing Assistant
Good Shepherd Nursing Home
2008.12 - 2009.10
Education
UA Pulaski Technical College
2025
Diploma - General Studies
Wilbur D. Mills University Studies High School
Little Rock, AR05.2000
Patient Care Technician -
Heartbeat to Heartbeat
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- End-of-life care
- Compassionate communication
- Complex Problem-solving
- Multitasking and organization
- Critical thinking
Timeline
CNA, Medication Assistance Certified
Hickory Heights Nursing & Rehabilitation Center
2023.09 - Current
CNA - Certified Nursing Assistant
Elite Staffing
2022.01 - Current
CNA - Certified Nursing Assistant
National Staffing Solutions
2020.12 - 2021.05
Customer Service Representative
Sprint
2017.06 - 2021.11
Home Health Aide
Step by Step
2009.01 - 2014.01
Certified Nursing Assistant
Good Shepherd Nursing Home
2008.12 - 2009.10
Certified Nursing Assistant
Good Shepherd Nursing and Rehab
2008.01 - 2016.01
UA Pulaski Technical College
Diploma - General Studies
Wilbur D. Mills University Studies High School
Patient Care Technician -
Heartbeat to Heartbeat