Overview
Work History
Education
Skills
Timeline
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Crystal Hayes

Oklahoma City,OK

Overview

17
17
years of professional experience

Work History

CNA, Medication Assistance Certified

Hickory Heights Nursing & Rehabilitation Center
09.2023 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

CNA - Certified Nursing Assistant

Elite Staffing
01.2022 - Current
  • Care for elderly residents including dressing, grooming, feeding, transferring using gait belt or lifts. Assisting with daily activities

Customer Service Representative

Sprint
06.2017 - 11.2021
  • Delivered exceptional customer service through effective problem-solving and communication.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

CNA - Certified Nursing Assistant

National Staffing Solutions
12.2020 - 05.2021
  • Assisted residents with daily activities to enhance their quality of life.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.

Certified Nursing Assistant

Good Shepherd Nursing and Rehab
01.2008 - 01.2016
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Documented patient information and care activities in electronic health record.

Home Health Aide

Step by Step
01.2009 - 01.2014
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Certified Nursing Assistant

Good Shepherd Nursing Home
12.2008 - 10.2009

Education

UA Pulaski Technical College
2025

Diploma - General Studies

Wilbur D. Mills University Studies High School
Little Rock, AR
05.2000

Patient Care Technician -

Heartbeat to Heartbeat

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • HIPAA compliance
  • End-of-life care
  • Compassionate communication
  • Complex Problem-solving
  • Multitasking and organization
  • Critical thinking

Timeline

CNA, Medication Assistance Certified

Hickory Heights Nursing & Rehabilitation Center
09.2023 - Current

CNA - Certified Nursing Assistant

Elite Staffing
01.2022 - Current

CNA - Certified Nursing Assistant

National Staffing Solutions
12.2020 - 05.2021

Customer Service Representative

Sprint
06.2017 - 11.2021

Home Health Aide

Step by Step
01.2009 - 01.2014

Certified Nursing Assistant

Good Shepherd Nursing Home
12.2008 - 10.2009

Certified Nursing Assistant

Good Shepherd Nursing and Rehab
01.2008 - 01.2016

UA Pulaski Technical College

Diploma - General Studies

Wilbur D. Mills University Studies High School

Patient Care Technician -

Heartbeat to Heartbeat

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Crystal Hayes