Crystal Hayes
Colby,KS
Summary
Results-oriented professional with extensive experience in Front Office Operations, excelling in high-volume environments. Expertise in scheduling, customer service, and administrative support streamlines daily operations. Proven ability to coordinate appointments and enhance office communication, fostering strong relationships with team members and clients.
Overview
16
16
years of professional experience
Work History
Receptionist
CMCI
03.2023 - 12.2025
- Managed front desk operations, ensuring efficient communication and customer service.
- Coordinated appointment scheduling for staff and patients schedules.
- Handled incoming calls and inquiries, providing accurate information promptly.
- Confirmed appointments, communicated with patient, and providers
- Answered phone promptly and directed incoming calls.
- Multitasking with numerous tasks for the patients and the providers
- Greeting patients and helping them with anything they needed
Office Manager
Tina Harris Physical Therapy
11.2021 - 03.2023
- Coordinated scheduling for patient appointments, optimizing therapist availability and enhancing client satisfaction.
- Managed office supplies inventory, ensuring timely restocking and cost-effective procurement practices.
- Oversaw patient intake processes, improving accuracy of data entry and reducing wait times.
- Facilitated communication between therapists and patients, streamlining information flow and enhancing service delivery.
- Billed insurance, verified insurance, monthly billing
- Answered phone calls
- Provided proper scheduling of patients
- Input orders
In Home Caregiver
Private Care
12.2013 - 10.2018
- Provided compassionate personal care, assisting clients with daily living activities
- Administered medications and monitored health conditions
- Took client to all appointments
- Helped client with house hold needs
CMA/CNA
Desert Nursing and Rehab
08.2010 - 12.2013
- Enhanced patient care through vital sign assessments and accurate medical documentation.
- Facilitated timely medication distribution to patients under nurse supervision.
- Supported nursing staff by performing essential tasks and patient care responsibilities.
Receptionist
MN&K INC
01.2010 - 07.2010
- Streamlined call routing by managing a multi-line phone system effectively.
- Maintained accurate log books to ensure operational efficiency and compliance.
- Reviewed and reconciled bank statements for financial accuracy and accountability.
- Verified driver mileage, ensuring precise record-keeping for operational needs.
- Submitted required reports to state and federal agencies for compliance.
Education
Associate of Science - Nursing
Colby Com Collage
Colby, KS05-1999
High School Diploma -
Colby High School
Colby, KS12-1991
Skills
- Organization skills
- Time management
- Telephone skills
- Scheduling appointments
- Greeting and seating clients
- Mail handling
- Calendar management
Timeline
Receptionist
CMCI
03.2023 - 12.2025
Office Manager
Tina Harris Physical Therapy
11.2021 - 03.2023
In Home Caregiver
Private Care
12.2013 - 10.2018
CMA/CNA
Desert Nursing and Rehab
08.2010 - 12.2013
Receptionist
MN&K INC
01.2010 - 07.2010
Associate of Science - Nursing
Colby Com Collage
High School Diploma -
Colby High School