Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Crystal Haynes

Forney,TX

Summary

Ambitious Business Analytics intern skilled in leveraging analytical skills and technical expertise to drive data-informed decisions. Proven passion for data analysis, with a strong foundation in statistical methods and data visualization. Aiming to contribute effectively to organizational success through innovative problem-solving and critical thinking.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Lead Phlebotomy Technician

Parkland Health
Dallas, TX
12.2013 - Current
  • Working in the COPC/WISH/ARC laboratories, providing collection of blood specimens from patients of all age groups from newborns to geriatrics
  • Processing of specimens, data entry, Train new employees/students and new hires, and maintain all quality control testing and performing all POCT strictly following established standards practices, and safety of COLA, CLIA, and American Proficiency Certified
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided feedback to medical staff regarding abnormal or unexpected lab results.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
  • Conducted safety audits on a regular basis to ensure compliance with applicable regulations and standards.
  • Evaluated employee performance against established goals and objectives.

Phlebotomy Technician II

Parkland Health
Dallas, TX
07.2009 - 12.2013
  • Processing of specimens, data entry, Train new employees/students and new hires, and maintain all quality control testing and performing all POCT strictly following established standards practices, and safety of COLA, CLIA, and American Proficiency Certified
  • Verified collection orders and communicated discrepancies to nurses.

Education

BBA - Business analytics

University of North Texas At Dallas
Dallas, TX
12-2026

Certificate - Medical Assistant

PCI Health Training Institute
Dallas, TX
03.2001

Skills

  • Leadership skills
  • Microsoft Office Suite
  • AWS
  • SQL
  • Python
  • Typing- 50wpm
  • Filing
  • Venipuncture experience with Geriatrics, Adults, and Pediatrics
  • Injections
  • Point of Care Testing
  • Vital signs
  • Scheduling patients

Certification

PBT-ASCP

Timeline

Senior Lead Phlebotomy Technician

Parkland Health
12.2013 - Current

Phlebotomy Technician II

Parkland Health
07.2009 - 12.2013

BBA - Business analytics

University of North Texas At Dallas

Certificate - Medical Assistant

PCI Health Training Institute

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