Crystal Haynes
Mesa,AZ
Summary
To secure a challenging and rewarding position where my leadership skills, industry experience, and customer service expertise can be utilized to ensure exceptional experiences for customers and maximize business relationships for the establishment.
Overview
17
17
years of professional experience
Work History
Front Office/Back Office Administrator
Orthoarizona Foot And Ankle Institute
Mesa, AZ
02.2023 - 11.2024
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Resolved customer complaints in an efficient manner while maintaining a high level of professionalism.
- Maintained filing systems to organize operations and administration records.
- Created spreadsheets and presentations for internal meetings related to back office activities.
- Answered phone calls from customers seeking assistance with their accounts.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
Back Office Lead Medical Assistant
Southwest Cardiovascular Associates
Mesa, AZ
08.2020 - 01.2023
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Trained new staff on back office protocols for handling medical records, billing processes.
- Processed orders for medical supplies and lab equipment.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted in the preparation of medical records and patient charts for new patients.
- Incorporated outside records into charts and EHR.
- Administered medications under physician's supervision.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Supervised, trained and coached team of medical assistants.
- Coordinated with insurance companies regarding claims processing and payments.
- Performed basic clinical tasks such as taking vital signs, administering injections, and collecting specimens.
- Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Senior Patient Financial Services
Banner Health Corporate
Mesa, AZ
06.2007 - 07.2020
- Worked closely with the accounting department to ensure proper posting of payments into the system.
- Contacted third party payers regarding unpaid claims or denied claims for further investigation and resolution.
- Answered customer questions regarding account discrepancies or problems.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Monitored overdue accounts using automated information systems.
- Developed strategies to improve collections processes and reduce bad debt write offs.
- Wrote appeal letters to insurance companies for denial of claims.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Reviewed daily reports to identify any discrepancies or errors in patient account balances.
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Verified eligibility for patients prior to appointment scheduling.
- Identified areas of improvement in policies and procedures associated with Patient Financial Services operations.
- Processed payments accurately and efficiently in a timely manner.
Education
Associate of Science - Surgical Technology
Premier Career College
Glendale, CAFront/Back Office Medical Assistant
ROP Tri Cities
Whittier, CAGeneral Education/business
Rio Hondo College
Whittier, CAHigh School Diploma -
California High
Whittier, CASkills
- Research and analysis
- Medical office administration
- Document management
- Phlebotomy
- Patient triage
- Medical billing
- Patient flow management
- Clinical and administrative support
- Wound care and irrigation
- Venipuncture and phlebotomy
- Completing insurance forms
- Stress test administration
- Neurology assessments
- Medical procedures
- Payment collection
- Case management
- Suture removal
- Electrodes placement
- Vital signs monitoring
- Laboratory specimen collection
- Prescription refills
- Electrocardiography (EKG)
- Billing support
- Scheduling appointments
Timeline
Front Office/Back Office Administrator
Orthoarizona Foot And Ankle Institute
02.2023 - 11.2024
Back Office Lead Medical Assistant
Southwest Cardiovascular Associates
08.2020 - 01.2023
Senior Patient Financial Services
Banner Health Corporate
06.2007 - 07.2020
Associate of Science - Surgical Technology
Premier Career College
Front/Back Office Medical Assistant
ROP Tri Cities
General Education/business
Rio Hondo College
High School Diploma -
California High
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