Crystal Haynes
Byron Center,MI
Summary
Highly resourceful and experienced healthcare provider looking to transition to career providing administrative support. Detail-oriented with excellent problem solving skills and works well under pressure. Outstanding communicator focused on providing exceptional customer service. Computer literate and proficient using MSOffice suite, G-suite, Acrobat, and Photoshop.
Overview
19
19
years of professional experience
Work History
Medical Scribe
IKS Health
Yale New Haven Health
06.2022 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
- Collaborated with healthcare professionals to ensure timely completion of all necessary documentation, facilitating proper billing and reimbursement processes.
- Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Facilitated data-driven decision-making by accurately documenting all clinical findings and interventions.
- Facilitated smoother billing process by accurately coding procedures and diagnoses in medical records.
- Conducted research to clarify dictated information and resolve discrepancies.
- Reduced physician administrative burden, allowing for increased focus on patient care.
- Supported quality control by reviewing and updating medical records for accuracy and completeness.
- Contributed to research projects by collecting and organizing data from clinical encounters.
- Contributed to improved patient care by providing accurate, reliable, and timely clinical data for research purposes.
- Enhanced workflow efficiency by utilizing electronic health record systems for accurate data entry and extraction.
- Improved data accuracy by meticulously reviewing and abstracting clinical information from medical records.
Critical Care Paramedic
American Medical Response
Grand Rapids, MI
11.2006 - 12.2019
- Prioritized tasks to provide effective care for over 12 daily patients.
- Communicated effectively with local hospital staff and other responding agencies to coordinate resources.
- Thoroughly and accurately documented care provided in
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Used [Software] to accurately document services provided to reduce liability and improve patient care.
- Used [Software] to collect data on triaging, medications and patient conditions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Performed research to collect and record industry data.
- Created detailed expense reports and requests for capital expenditures.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
Education
Associate of Science - Liberal Arts And General Studies
Kalamazoo Valley Community College
Kalamazoo, MI05.2021
Skills
- Emergency Medical Team Coordination
- Emergency Diagnostics
- Patient Data Analysis
- Treatment Documentation
- Attention to Detail
- Multitasking and Prioritization
- Microsoft Office Suite
- Document Management and Storage
- Self-Starter
- Customer Service
- Article Writing
- Social Media Content Writing
Timeline
Medical Scribe
IKS Health
06.2022 - Current
Critical Care Paramedic
American Medical Response
11.2006 - 12.2019
Associate of Science - Liberal Arts And General Studies
Kalamazoo Valley Community College