Summary
Overview
Work History
Skills
Certification
Timeline
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Crystal Hearn

Lombard,IL

Summary

Client Services professional with strong organizational and self-management skills. Seeking a career with a company where I can utilize and apply my skills and knowledge to fulfill the companies’ goals. Experienced working in demanding and fast past environments both in office and remotely. Dependable and reliable while assisting in all areas of Project Operations/Sales Support and Accounts Payable/Receivable positions.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Assistant Event Coordinator

Dave and Busters
Lombard, IL
09.2024 - Current
  • Assist Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
  • Working as the main support to our remote Sales Team to ensure accuracy in the entering and closing of the sales contract.
  • Deliver exceptional customer service, as the on-site contact and liaison between the remote Sales Manager and the guest.
  • Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
  • Ensure smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
  • Developed decor, theme and ambiance for events to satisfy client's vision and budget.

Accounts Receivable and Billing Specialist

Trace3
11.2023 - 07.2024
  • Partnered with sales teams to ensure accurate pricing structures were applied on all invoices, preventing revenue leakage due to incorrect charges or discounts applied.
  • Reduced overdue payments with consistent follow-up on outstanding invoices, improving overall collection rates.
  • Facilitated successful collections efforts through diplomatic negotiations with past-due customers, minimizing write-offs and maintaining positive relationships with clients.
  • Supported the finance team''s month-end close process by preparing necessary journal entries related to accounts receivable activity.
  • Research & resolve unapplied payments
  • Monitored customer account balances for irregularities, taking appropriate action to safeguard company assets.
  • Monitored accounts to verify compliance with payment terms and schedules.

Project Operation Specialist

Trace3
04.2023 - 11.2023
  • Project Lifecycle setup, closure and renewals.
  • Invoice and Vendor PO creation for projects.
  • Collaborated with project managers to ensure timely billing and accurate financial reporting for all projects.
  • Time Entry & Charge generation for Contractors’ hours.
  • Streamlined interdepartmental communication by initiating monthly meetings between Project Billing Specialists and Project Managers to discuss ongoing projects and resolve any issues or discrepancies.
  • Worked with multiple departments to check proper billing information.
  • Expense invoicing through Concur.

Senior Relationship Manager Admin.

Accel Entertainment
12.2018 - 04.2023
  • Manage and support 150 of our RM Operations and Business Development Sales team members by obtaining contracts and extensions, through continued relations with our clients, to ensure we have the correct and most up to date information.
  • Manage and monitor 2,650 of our location’s contracts and licenses to ensure client locations stay compliant with government agencies.
  • Maximizing productivity through Excel spreadsheets to ensure all data is correct and up to date based on the clients’ continued changes and needs.
  • Quoting Experience. Support to our Sales Team to ensure accuracy in quoting and order processing.
  • Maintaining vendor and client relationships throughout the quoting and ordering process.
  • Creating reports in Salesforce to ensure all account details are correct and up to date along with monitoring said reports to prevent any lapse in licenses and ensure renews are done on time. Also, maintained the accuracy of information in reports by updating the database regularly and ensuring data integrity.
  • Developed comprehensive training materials for new team members, resulting in faster onboarding and increased productivity.
  • Assigning accounts by mapping and utilizing data through Maptive from requests from our Sales team.

Skills

  • Strong Computer skills: Salesforce, NetSuite, Excel, Microsoft Office, Outlook, Power Point, Monday, PowerBI, Concur
  • Report and Dashboard creation
  • Excellent Customer Service and Client relationship building
  • Strong communication skills both verbally and through email monitoring
  • Detail-oriented, Problem-solving abilities, Multitasking, Time management abilities

Certification

  • CNP - Certified Notary Public

Timeline

Assistant Event Coordinator

Dave and Busters
09.2024 - Current

Accounts Receivable and Billing Specialist

Trace3
11.2023 - 07.2024

Project Operation Specialist

Trace3
04.2023 - 11.2023

Senior Relationship Manager Admin.

Accel Entertainment
12.2018 - 04.2023

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Crystal Hearn