Crystal Heck
Cincinnati,OH
Summary
Proven leader and effective communicator, adept at resolving customer issues and enhancing satisfaction. At BP, I spearheaded training for new hires, ensuring adherence to safety protocols and efficient cash management, significantly minimizing discrepancies. My blend of team leadership and cash handling skills, coupled with a positive attitude, drives operational excellence and fosters a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Shift Leader
Bp
10.2020 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Leader
Bp
10.2015 - 07.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Creative problem solving
- Team collaboration and leadership
- Conflict resolution
- Issue resolution
Timeline
Shift Leader
Bp
10.2020 - 10.2021
Shift Leader
Bp
10.2015 - 07.2017
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