Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Crystal Heisel

Franklin,WI

Summary

Dynamic and results-oriented professional with a proven track record at Amazon Fulfillment, enhancing team productivity and streamlining operations. Excelled in fast-paced environments, leveraging exceptional organizational skills and a commitment to excellence. Expert in problem-solving and communication, significantly improving customer satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

AA

Amazon Fullfilment
02.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Lead Phlebotomist

Ascension Healthcare
12.2017 - 02.2022
  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
  • Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
  • Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
  • Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
  • Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
  • Streamlined workflow by implementing innovative processes and procedures.
  • Led initiatives aimed at optimizing workflows which resulted in increased productivity within the department.
  • Ensured compliance with industry regulations and safety protocols to maintain a safe work environment.
  • Contributed to a positive workplace culture through active engagement in team meetings and events.
  • Regularly reviewed latest research in phlebotomy techniques to stay current on industry advancements.
  • Implemented best practices for specimen handling to minimize contamination risks.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Organized daily work based on collection priority.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reviewed patient records for accuracy and completeness.
  • Monitored patients for reactions and verified sample quality.
  • Conducted venipuncture and other CT procedures.
  • Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
  • Facilitated training programs for new hires, improving overall team skillset and knowledge base.
  • Coordinated with hospital departments to streamline interdepartmental communication and collaboration efforts.
  • Maintained accurate records of all samples collected, ensuring precise tracking throughout the testing process.
  • Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
  • Collaborated with medical staff to ensure timely processing of specimens for accurate diagnoses.
  • Enhanced patient experience by providing efficient and accurate blood collection services.
  • Reduced wait times for patients through effective scheduling and resource management.
  • Utilized various venipuncture techniques depending on each patient''s needs for optimal results.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Provided guidance and support to laboratory personnel.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Participated in quality assurance and competency assessment initiatives.
  • Verified proper storage and transportation of specimens to laboratories.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Assisted in training and onboarding new phlebotomists.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Handled insurance verification tasks using Software and Software to validate patient insurance information.

Outreach Phlebotomist

Dynacare Laboratory
09.2010 - 12.2018
  • Achieved high levels of customer satisfaction by addressing patient concerns promptly and effectively.
  • Promoted a safe and clean work environment by adhering to strict infection control protocols.
  • Assisted in implementing new electronic record-keeping systems, streamlining documentation processes for better efficiency.
  • Handled challenging situations with professionalism, including difficult venous accesses or anxious patients requiring reassurance.
  • Improved patient satisfaction by providing efficient and compassionate phlebotomy services.
  • Collaborated with healthcare providers to ensure timely delivery of accurate test results for informed decisionmaking.
  • Streamlined the specimen collection process, reducing wait times for patients and improving overall efficiency.
  • Adapted quickly to changing workflows and patient needs during high-volume periods, maintaining a calm and professional demeanor.
  • Provided reliable transportation services for specimens, ensuring prompt delivery to laboratories for analysis.
  • Conducted in-home blood draws for homebound patients, ensuring their access to necessary medical testing.
  • Displayed strong organizational skills in managing daily tasks such as inventory tracking, supply ordering, and equipment maintenance.
  • Developed strong working relationships with staff members across various departments, facilitating smooth interdepartmental communication and collaboration on patient care plans.
  • Increased patient comfort during procedures by utilizing expert venipuncture techniques and attentive bedside manner.
  • Contributed to quality improvement initiatives aimed at enhancing patient care standards within the organization.
  • Ensured proper specimen labeling and handling procedures were followed to maintain sample integrity throughout the testing process.
  • Mentored new hires, sharing phlebotomy best practices and fostering a supportive team atmosphere.
  • Participated in community outreach events, providing education on the importance of regular health screenings and blood tests.
  • Maintained up-to-date knowledge of industry developments through continuous professional development courses and workshops.
  • Enhanced laboratory workflow by maintaining punctual appointment schedules and accurate recordkeeping.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Assisted in training and onboarding new phlebotomists.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Participated in quality assurance and competency assessment initiatives.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Provided guidance and support to laboratory personnel.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Handled insurance verification tasks using Software and Software to validate patient insurance information.

Education

Phlebotomy - Phlebotomy

Milwaukee Area Technical College
Milwaukee, WI

High School Diploma - General Studies

Franklin High School, Franklin,WI
Franklin, WI
06.2000

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Organization and Time Management
  • Decision-Making
  • Problem Resolution
  • Verbal Communication

Additional Information

I have been with Amazon for a little over two years. I have worked in AFE and Singles departments. I am currently with the ship dock department and have learned quality,high cap,flats,palletizing,dcm and clerking. I enjoy the fast pace environment. I work well with all my team members and AM's.

Timeline

AA

Amazon Fullfilment
02.2022 - Current

Lead Phlebotomist

Ascension Healthcare
12.2017 - 02.2022

Outreach Phlebotomist

Dynacare Laboratory
09.2010 - 12.2018

Phlebotomy - Phlebotomy

Milwaukee Area Technical College

High School Diploma - General Studies

Franklin High School, Franklin,WI

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Crystal Heisel