Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Crystal Heiser

Snow Hill,MD

Summary

Dynamic Home Care Consultant with a proven track record at Home Instead, excelling in client advocacy and care plan assessments. Skilled in fostering teamwork and collaboration, I enhanced operational efficiency and client satisfaction through effective communication and meticulous documentation. Committed to safety protocols and continuous improvement in caregiving practices. Exceptional ability to teach, encourage, and grow staff.

Overview

8
8
years of professional experience

Work History

Home Care Consultant, Marketer,Resource Broker

Home Instead
08.2020 - Current
  • Assisted in developing personalized care plans for clients based on individual needs
  • Collaborated with healthcare providers to ensure coordinated care and support
  • Conducted initial assessments to identify client requirements and preferences
  • Educated clients and families on home care services and available resources
  • Participated in training sessions to enhance knowledge of caregiving practices
  • Supported the implementation of safety protocols within home environments
  • Maintained accurate records of client interactions and progress notes
  • Conducted Quality Assurance Visits
  • Maintained Social Media and event presence

Operations Manager,Media and Event Manager

Comfort Keepers
09.2017 - 08.2020
  • Streamlined operational processes to enhance team efficiency and reduce turnaround times.
  • Developed and implemented training programs for new staff, fostering a culture of continuous improvement.
  • Managed daily operations, ensuring adherence to safety protocols and quality standards.
  • Led performance evaluations, identifying areas for employee development and training opportunities.
  • Coordinated cross-departmental collaboration to align resources with project timelines and deliverables.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Bachelor's Degree - Gerontology

Regent University
Virginia

Skills

  • Education Leadership
  • Patient education
  • Client documentation
  • Marketing, Events, and Fundraising
  • Documentation
  • Patient advocacy
  • Community activities
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Problem-solving
  • Organizational skills
  • HIPAA compliance
  • Verbal and written communication
  • Certified in CPR/AED
  • Relationship building

Affiliations

US Coast Guard Auxiliary: Staff Officer Public Education, Vessel Examiner/ Assist in teaching Boater Safety classes

Alzheimer's Community Educator

Trainer with Stories Love Music

Maryland Medical Reserves


Former CMT, EMT/FF


Timeline

Home Care Consultant, Marketer,Resource Broker

Home Instead
08.2020 - Current

Operations Manager,Media and Event Manager

Comfort Keepers
09.2017 - 08.2020

Bachelor's Degree - Gerontology

Regent University

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