Crystal Heiser
Lancaster,Pa
Summary
Dynamic healthcare professional with extensive experience at Penn Medicine-Lancaster General Health, excelling in staff training and process improvement. Proven ability to enhance patient coordination and implement innovative solutions, leveraging strong communication and leadership skills to drive team success and optimize workflow efficiency in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Referral Coordinator
CART team
03.2024 - Current
- Authorizations/referrals
Phlebotomy Technologist and Customer Service Specialist
PM-LGH
02.2023 - 03.2024
- Collaborated with other technologists in order to develop innovative solutions for customer needs.
- Leveraged outstanding communication, interpersonal and people skills to work well with clients.
Diagnostic Mammography/Breast Sonography Technologist – Trainer
Penn Medicine-Lancaster General Health
11.2016 - 02.2023
- Collaborated with healthcare teams to implement technology solutions enhancing patient care.
- Trained staff on new systems to optimize workflow and service delivery.
- Supported troubleshooting efforts for technical issues impacting healthcare operations.
- Developed user manuals and training materials for various technological applications.
- Identified training needs in collaboration with department leaders to align goals.
- Implemented evaluation methods assessing training effectiveness and participant feedback.
- Provided coaching for new trainers, enhancing teaching techniques and methodologies.
- Conducted onboarding sessions to familiarize new staff with company policies.
Mammography/Diagnostic Technologist Staff Technologist
Pinnacle Health System
05.2014 - 11.2016
- Collaborated with clinical teams to enhance workflow efficiency and data management.
- Collaborated with other technologists in order to develop innovative solutions for customer needs.
- Leveraged outstanding communication, interpersonal and people skills to work well with clients.
Interventional Radiology Technologist - Facilitator, Clinical Instructor
Tower Health-The Reading Health System
07.2005 - 05.2014
- Operated imaging equipment for diagnostic and interventional procedures.
- Collaborated with physicians to enhance patient care during interventions.
- Educated patients on procedures, ensuring comfort and emotional support.
- Assisted radiologists in complex interventional procedures, including angiography and biopsies.
- Maintained inventory of supplies, ensuring availability for procedures.
- Implemented training programs to boost knowledge in radiologic technology among staff.
- Adhered to infection control protocols throughout interventional radiology practices.
- Oversaw scheduling and maintenance of department operations for efficiency.
Education
Master of Healthcare - Administration program
Saint Joseph’s University-Lancaster
05.2025
Bachelor of Science - Medical Imaging with emphasis in Education
Bloomsburg University
02.2002
Skills
- Leadership
- Team collaboration
- Process improvement
- Staff training
- Patient coordination
- Insurance verification
- Insurance precertification processes
- Detail-Oriented
- Strong Communication
- Problem-Solving
- Goal-Oriented
- Organized
Timeline
Referral Coordinator
CART team
03.2024 - Current
Phlebotomy Technologist and Customer Service Specialist
PM-LGH
02.2023 - 03.2024
Diagnostic Mammography/Breast Sonography Technologist – Trainer
Penn Medicine-Lancaster General Health
11.2016 - 02.2023
Mammography/Diagnostic Technologist Staff Technologist
Pinnacle Health System
05.2014 - 11.2016
Interventional Radiology Technologist - Facilitator, Clinical Instructor
Tower Health-The Reading Health System
07.2005 - 05.2014
Master of Healthcare - Administration program
Saint Joseph’s University-Lancaster
Bachelor of Science - Medical Imaging with emphasis in Education
Bloomsburg University
Similar Profiles
Kalimba PhillipsKalimba Phillips
Pedicab Driver at Culture CartPedicab Driver at Culture Cart
Lalith Kumar PLalith Kumar P
Senior Executive at NINJA CARTSenior Executive at NINJA CART
Corey JokerstCorey Jokerst
Product Development Engineer at National Cart CompanyProduct Development Engineer at National Cart Company
Azalia PerezAzalia Perez
CNA/Transport Driver at Lancaster Nursing and Rehabilitation CenterCNA/Transport Driver at Lancaster Nursing and Rehabilitation Center
Kaitlyn RombergerKaitlyn Romberger
Server at Gus's RestaurantServer at Gus's Restaurant