Crystal Helm

• Demonstrated punctuality and reliability by consistently arriving on time for shifts and completing assigned tasks efficiently.
• Facilitated smooth communication between staff members by taking accurate messages and delivering them promptly.
• Managed sensitive client information with discretion, maintaining confidentiality and professionalism at all times.
• Assisted in inventory management, ordering supplies as needed to maintain a well-stocked reception area.
• Contributed to an organized office environment by maintaining tidy workspaces and common areas.
• Utilized excellent time-management skills in prioritizing daily responsibilities and meeting deadlines consistently.
• Enhanced customer satisfaction by promptly answering phone calls and directing them to appropriate departments.
• Developed strong interpersonal skills through regular communication with clients and colleagues.
• Adapted quickly to new software and processes, showcasing a strong ability to learn and grow within the role.
• Handled incoming inquiries with professionalism, providing accurate information and assistance as needed.
• Welcomed visitors warmly upon entry, providing exceptional first impressions of the company.
• Gained expertise in utilizing office software for efficient processing of documents and recordkeeping purposes.
• Maintained confidentiality of information regarding clients and company.
• Organized, maintained and updated information in computer databases.
• Experience with the Epic system while employed at Coast Community Health.

• Provided exceptional support to management, assisting in daily operations and decision-making processes.
• Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
• Created a positive work environment for staff members, promoting teamwork and employee morale.
• Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
• Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
• Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Created and reviewed invoices to confirm accuracy.
• Followed through with client requests to resolve problems.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

Maintained, groomed, and trained horses, oversaw specialized diets.

Taught classes on providing care for horses and riding lessons.

• Participated in staff training programs aimed at increasing overall skill sets required for efficient barn management.
• Served as a liaison between Barn management and clients, addressing concerns or issues promptly to maintain positive relationships and ensure customer satisfaction.