Crystal Henderson
Baltimore,MD
Summary
Accomplished General Manager at McDonald's, adept in operations management and coaching, significantly increased sales and profitability. Expert in budgeting and fostering team growth, ensuring high employee satisfaction through strategic planning and performance improvement.
Overview
5
5
years of professional experience
Work History
General Manager
McDonald's
Baltimore, MD
05.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
Education
Associates Degree - AutoCAD
ITT Technical Institute - Maryland
Maryland 12.2012
Skills
Verbal and written communication
Efficient multi-tasker
Recruitment
Budgeting
Employee scheduling
Staff training/development
Food preparation and safety
Performance improvement
Effective leader
Coaching and mentoring
Operations management
Timeline
General Manager
McDonald's
05.2019 - Current
Associates Degree - AutoCAD
ITT Technical Institute - Maryland