Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Crystal Henderson

Middlebury,IN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Associate I

1st Source Bank
Middlebury , IN
01.2024 - Current
  • Maintained records of customer accounts including transactions and balances.
  • Performed general clerical duties such as filing documents related to customer accounts.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
  • Explained banking procedures and regulations to customers accurately.
  • Utilized various software programs including Microsoft Office Suite for data entry purposes.
  • Prepared daily activity reports for management review.
  • Verified customer signatures against signature cards on file at the branch.
  • Processed loan applications and verified documentation for accuracy.
  • Provided account information and answered customer inquiries in a timely manner.
  • Monitored account activities for suspicious patterns that could indicate fraudulent activity.
  • Handled cash deposits and withdrawals accurately according to established procedures.
  • Informed customers about new products or services available through the bank.
  • Conducted research into customer questions or problems using available resources.
  • Checked customers' identification when necessary in compliance with anti-money laundering regulations.
  • Assisted other departments within the bank when needed such as answering phones or filing documents.
  • Advised customers on how best to manage their finances in order to maximize returns.
  • Conducted financial analysis on loan requests to determine the risk associated with each request.
  • Prepared documents such as loan agreements, promissory notes, mortgages according to legal guidelines.
  • Developed and maintained strong relationships with customers by providing excellent customer service.

Caregiver

Veteran Affairs Administration
Mishawaka, IN
07.2018 - 10.2023
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Accompanied clients to social events such as movies or plays.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Supported bathing, dressing and personal care needs.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Followed care plan and directions to administer medications.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained detailed records of services performed on clients.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Monitored clients' activity levels and helped prevent sedentary behavior.

Quality Control Inspector

A Work Of Art
Goshen , IN
08.2005 - 10.2011
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Verified accuracy of product labels, including expiration dates and lot numbers.
  • Performed first article inspection on incoming raw materials.
  • Evaluated suppliers' performance against established criteria for quality assurance purposes.
  • Trained new employees on proper use of test equipment and inspection techniques.
  • Generated reports summarizing inspection results, defect trends, and other statistical data.

Assistant Hotel Manager

Splash Universe
Shipshewana, IN
03.2008 - 08.2011
  • Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
  • Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
  • Maintained accurate records of financial transactions and monitored budget performance.
  • Ensured all staff members had appropriate training and development opportunities.
  • Reviewed employee performance evaluations on a regular basis to identify areas needing improvement.
  • Handled administrative duties such as preparing payrolls and managing staff schedules.
  • Conducted regular inspections of all public areas within the hotel premises.
  • Monitored inventory levels of food items, beverages, linen supplies., ensuring adequate stock is available at all times.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Responded to and resolved guest issues or complaints.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Northridge High School
Middlebury, IN
06.2007

Finance

University of Phenoix
Phoenix, AZ

Business

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Critical thinking
  • Social perceptiveness
  • Self-motivation
  • Basic mathematics
  • Problem resolution
  • Attention to detail
  • Written communication
  • Task prioritization
  • Planning and organization
  • Team management
  • Leadership and supervision
  • Decision-making skills
  • Dependability and responsibility
  • Maintenance and repair
  • Cash handling expertise
  • Financial analysis
  • Customer service excellence
  • Account management strategies
  • Complaint resolution techniques
  • Time management skills

Certification

  • Public Notary

References

References available upon request.

Timeline

Customer Service Associate I

1st Source Bank
01.2024 - Current

Caregiver

Veteran Affairs Administration
07.2018 - 10.2023

Assistant Hotel Manager

Splash Universe
03.2008 - 08.2011

Quality Control Inspector

A Work Of Art
08.2005 - 10.2011

High School Diploma -

Northridge High School

Finance

University of Phenoix

Business

Ivy Tech Community College of Indiana

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