Crystal Hendricks
Douglas,WY
Summary
Seasoned manager with a track record of enhancing operational efficiency and team performance at Safeway and other leading companies. Excelled in baking equipment maintenance and fostering employee retention through expert training and positive rapport. Recognized for driving sales and maintaining high safety standards, demonstrating both hard and soft skills essential for dynamic business environments.
Overview
17
17
years of professional experience
Work History
Bakery Manager
Lynn's Dakota Mart
05.2024 - Current
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Managed all baking operations professionally and handled all problems confidently.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Established performance goals and empowered bakers to exceed targets.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
Grocery Store Manager
Safeway
04.2021 - 05.2024
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Office Manager
Homax Oil Sales
02.2020 - 04.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Bakery Manager
Safeway
03.2018 - 02.2020
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Managed all baking operations professionally and handled all problems confidently.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Established performance goals and empowered bakers to exceed targets.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Custodian
Converse County School Dist#1
01.2018 - 03.2018
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reported vandalism or other damage to property to supervisor.
- Moved furniture for cleaning and set up for special events.
- Kept building spaces premises clean inside and outside.
Haul Truck Driver
North Antelope Mine
12.2017 - 01.2018
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Shift Supervisor
RailLink
08.2007 - 01.2017
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Safety Champion of Governors Bell 2015-2017
- Worked with railroad dispatch out of Texas to keep the main line of trains flowing.
- Safety top priority.
Education
No Degree - Marketing
Casper Collage
Casper, WYCDL Class A - Driving
CLIMB Wyoming
Casper, WY04.2003
Skills
- Baking equipment maintenance
- Commercial production
- Expense Tracking
- Supply Ordering
Exploring off road and new places
Load up dogs and family to head out exploring off road adventurers. Spend the day fishing at a hidden hole or seeing an old mining site or ghost town from years pass. Or travel to a town just to see what it is all about. No better therapy then top down and breez all around.
Timeline
Bakery Manager
Lynn's Dakota Mart
05.2024 - Current
Grocery Store Manager
Safeway
04.2021 - 05.2024
Office Manager
Homax Oil Sales
02.2020 - 04.2021
Bakery Manager
Safeway
03.2018 - 02.2020
Custodian
Converse County School Dist#1
01.2018 - 03.2018
Haul Truck Driver
North Antelope Mine
12.2017 - 01.2018
Shift Supervisor
RailLink
08.2007 - 01.2017
No Degree - Marketing
Casper Collage
CDL Class A - Driving
CLIMB Wyoming
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