Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Hendriex

Cincinnati

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Maresk / Staffmark
04.2023 - 05.2024
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Utilized CRM software to track customer interactions, ensuring timely follow-ups and efficient service delivery.
  • Assisted in training new staff on company policies and customer service protocols to enhance team performance.
  • Collaborated with cross-functional teams to streamline processes and improve overall customer satisfaction ratings.
  • Provided feedback on common customer issues to help refine service strategies and enhance user experience.
  • Participated in team meetings, sharing insights gained from customer interactions to inform service enhancements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained accurate records of customer transactions, contributing to data integrity and operational efficiency.

Server

I Hop
06.2023 - 03.2024
  • Assisted guests with menu selections, providing recommendations based on dietary preferences.
  • Maintained cleanliness and organization of tables and dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery to patrons.
  • Processed customer orders using point-of-sale system, ensuring efficient transaction handling.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Janitorial Lead

3rd Party for Oakly
01.2020 - 09.2022
  • Supervised daily cleaning operations to ensure compliance with safety and quality standards.
  • Trained and mentored team members on effective cleaning techniques and equipment usage.
  • Developed cleaning schedules to optimize workflow and enhance operational efficiency.
  • Conducted regular inspections to identify areas for improvement in cleanliness and organization.
  • Implemented inventory management systems for cleaning supplies, reducing waste and costs.
  • Collaborated with management to establish protocols for maintaining high sanitation levels.
  • Resolved operational issues promptly, minimizing disruption to service delivery.
  • Managed team performance through regular feedback sessions and skill development initiatives.
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
  • Contributed to a positive work environment through open communication channels among team members.
  • Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
  • Maintained a safe work environment through regular inspections and adherence to safety protocols.

Education

Bachelor of Science in Applied Psychology - Media Psychology

University of Phoenix
Tempe, AZ
12-2025

GED -

Cincinnati State Technical And Community College
Cincinnati, OH
05-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Cleaning expertise
  • Waste disposal
  • Team management
  • Task delegation
  • Floor maintenance
  • Detail-oriented
  • Waste management
  • Sanitation standards
  • Restroom cleaning
  • Chemical handling

Timeline

Server

I Hop
06.2023 - 03.2024

Customer Service Representative

Maresk / Staffmark
04.2023 - 05.2024

Janitorial Lead

3rd Party for Oakly
01.2020 - 09.2022

Bachelor of Science in Applied Psychology - Media Psychology

University of Phoenix

GED -

Cincinnati State Technical And Community College

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