Crystal Hennessy

Business Office Manager

Van Mall Retirement

11.1993 - 11.2024

Updated reports, managed accounts, and generated reports for company database.
Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Resolved financial discrepancies and customer billing issues with timely attention.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
Improved workflow efficiency by streamlining office processes and implementing new software solutions.
Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Streamlined and monitored quality programs to alleviate overdue compliance activities.