Crystal Heredia

• Assisting with various projects and tasks as assigned by management, ensuring timely completion.
• Efficiently managed customer ticket requests, from creation to resolution, ensuring timely service.
• Preparing and modifying documents such as correspondence, reports, drafts, memos, and emails as directed.
• Collaborated effectively with cross-functional teams to address operational challenges and optimize dispatch operations.
• Maintained accurate and up-to-date records to support compliance and reporting requirements.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Facilitated effective communication between management and employees, ensuring clear expectations and fostering a positive work environment.
• Demonstrated adaptability and flexibility by taking on additional responsibilities as needed to support team goals.
• Performed administrative duties and prepared operational procedures to assist operations support manager.

Customer Service Representative:

• Provided exceptional customer service by promptly addressing inquiries and resolving issues to maintain high levels of satisfaction.
• Effectively managed incoming calls, handling complaints and inquiries with empathy and professionalism.
• Accurately documented customer interactions to ensure efficient follow-up and issue resolution.
• Demonstrated strong problem-solving skills by investigating and resolving complex customer issues.
• Maintained high level of accuracy in data entry and record-keeping.
• Proficiently navigated multiple computer systems and applications to efficiently access and utilize information.

Accounts Payable:

• Processed invoices accurately and timely by verifying coding, approvals, and reconciling to purchase orders.
• Reconciled vendor statements to ensure accurate and timely payments.
• Provided comprehensive administrative and operational support by performing various tasks, including accounting, operations, and customer service duties.