Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Hernandez

Bakersfield,CA

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

13
13
years of professional experience

Work History

Front Office Receptionist

Omni Family Health
11.2019 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Front Office Receptionist

Bryan Chiropractic Center
12.2016 - 11.2019
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
  • Maintained transaction security by verifying payment cards against identification.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Wrote and distributed treatment, immunization and home-care paperwork to educate patients and enhance outcomes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Direct Support Staff Member

Social Vocational Services
04.2010 - 02.2016
  • Developed rapport to create safe and trusting environment for care.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

Education

No Degree - Aesthetician

Marinello's Beauty College
Bakersfield, CA
07.2012

High School Diploma -

West High School
Bakersfield, CA
05.2009

Skills

  • Policy and Procedure Adherence
  • Call Volume and Quality Metrics
  • Office Supplies and Inventory
  • Medical Billing
  • Insurance Verification
  • Reminder Calls
  • HIPAA Compliance
  • Administrative and Office Support
  • Telephone Triage

Languages

Spanish
Limited Working

Timeline

Front Office Receptionist

Omni Family Health
11.2019 - Current

Front Office Receptionist

Bryan Chiropractic Center
12.2016 - 11.2019

Direct Support Staff Member

Social Vocational Services
04.2010 - 02.2016

No Degree - Aesthetician

Marinello's Beauty College

High School Diploma -

West High School

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Crystal Hernandez