Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Hernandez

Chicago,IL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Reyes Group
10.2022 - 12.2023
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Maintained records by imaging invoices, debits, and credits.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Processed payroll for employees and reported payroll taxes for organization.
  • Ran various payroll reports to review current payroll for accuracy.

Customer Service Specialist

Allstate Insurance Co
09.2020 - 09.2022
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided primary customer support to internal and external customers.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Documented conversations with customers to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option set-up assistance.
  • Asked probing questions to determined service needs and accurately input information into electronic systems.
  • Assisted 50+ callers per week in fast-paced environment.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.

Host

Loews Hotels
08.2019 - 08.2020
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Used cash registers and credit card machines to cash out customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered phone calls to take orders, give information and document reservations.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Store Support Supervisor

Whole Foods Market Inc
01.2016 - 01.2019
  • Supervised and delegated tasks to Team Members.
  • Worked with Team Trainer to train Team Members in a manner that builds and sustains high-performance team and minimizes turnover.
  • Assisted in training of new Team Members, utilizing learning checklists and training materials.
  • Kept all cases and shelves clean, well-stocked and property rotated.
  • Resolved difficult customer situations.
  • Ensured all necessary breaks are given.
  • Communicated team concerns to Team Leader and Associated Team Leader.
  • Communicated attendance issues or concerns to Team Leader and Store Team Leadership.
  • Set and achieved highest standards of retail execution.
  • Fostered and encouraged positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintained awareness of customer floes and needs and directed Team Members as necessary to satisfy and delight customers; responded promptly to customer needs and questions.
  • Selected, trained, developed. mentored, motivated, and counseled Team members in a manner that sustains high-performance team and minimizes turnover.

Education

High School Diploma -

Thomas Kelly High School
Chicago, IL
06.2014

Skills

  • Clerical Support
  • Invoice Processing
  • Data Organization
  • Multi-Line Telephone Systems
  • Kronos Workforce Payroll
  • Product Knowledge
  • Microsoft Excel
  • Administrative Support
  • Customer Relations
  • Call Control
  • Documentation and Reporting
  • Problem-Solving Skills
  • Team Development
  • Positive and Constructive Feedback
  • Time Management
  • AP/AR Proficiency

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Reyes Group
10.2022 - 12.2023

Customer Service Specialist

Allstate Insurance Co
09.2020 - 09.2022

Host

Loews Hotels
08.2019 - 08.2020

Store Support Supervisor

Whole Foods Market Inc
01.2016 - 01.2019

High School Diploma -

Thomas Kelly High School

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Crystal Hernandez