Crystal Hernandez
Eagle Mountain,UT
Summary
A committed worker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
Work History
TRAX Ambassador
Utah Transit Authority
Salt Lake City, UT
01.2024 - Current
- Answered customer inquiries and provided accurate information regarding TRAX and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through note and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage business.
- Educated customers on program development and employment opportunities related to company offerings.
Busser/Host
Texas Roadhouse
Lehi, UT
08.2023 - 11.2023
- Resolved customer complaints promptly and professionally
- Assessed company operations for compliance with safety standards
- Maintained an organized work environment by delegating tasks to staff as needed
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen
- Organized storage areas for clean dishes and stocked linens
- Took initiative to help others whenever necessary
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Shift Leader
Beans & Brews
Eagle Mountain, UT
05.2022 - 07.2023
- Resolved customer complaints promptly and professionally
- Assessed company operations for compliance with safety standards
- Supervised and led employees to maintain productivity and customer service levels
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary; and ensuring product quality was up to standard prior to use or sale
- Maintained positive working relationship with fellow staff and management
- Upheld company standards and compliance requirements for operations
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
Dipolma -
Cedar Valley High School
05-2023
Associate of Science - Exercise Science/Kinesiology
Salt Lake Community College
Salt Lake City, UTSkills
- Cash Handling
- Costumer Service
- Bilingual (Spanish)
- Customer Engagement
- Customer Education
- Team Management
Ethnicity
Latino
Timeline
TRAX Ambassador
Utah Transit Authority
01.2024 - Current
Busser/Host
Texas Roadhouse
08.2023 - 11.2023
Shift Leader
Beans & Brews
05.2022 - 07.2023
Dipolma -
Cedar Valley High School
Associate of Science - Exercise Science/Kinesiology
Salt Lake Community College
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