Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Crystal Hernandez

Kingsville

Summary

Dynamic Office Manager with proven success at Freeway Insurance, excelling in team leadership and client relationship management. Skilled in generating leads through effective cold calling and training employees to enhance productivity. Committed to operational excellence and delivering exceptional customer service, driving new business revenue and fostering a positive work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager

Freeway Insurance
Corpus Christi
10.2021 - 01.2025
  • Oversee the operations of an insurance agency and its agents.
  • Supervise, coach, and train agents.
  • Establish quarterly objectives, and motivate agents to meet them.
  • Maintain client records, and communicate regularly with clients.
  • Ensure that all operations follow company policies.
  • Review policies to ensure they meet policyholder needs.
  • Grow new business revenue.
  • Generated leads through cold calling and networking activities.
  • Performed outbound calls to existing and potential customers to promote company's products and services.
  • Conducted outbound calls to follow up on pending orders or resolve ongoing issues quickly.
  • Performed outbound calls to follow up on customer inquiries.
  • Conducted outbound calls to prospective customers and answered inquiries about products, services, and pricing.

Office Manager

Cricket Wireless
Corpus Christi
08.2016 - 12.2020
  • Train employees on how to use the new systems.
  • Manage and supervise the day-to-day operations of the telecommunications department, ensuring effective and efficient use of resources.
  • Oversee the troubleshooting and resolution of telecommunications-related issues, ensuring minimal downtime and disruption to daily operations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Recruited and trained new employees to meet job requirements.

Manager

Walmart
Corpus Christi
01.2014 - 06.2016
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Recruited and trained new employees to meet job requirements.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Implemented quality control measures to uphold company standards.
  • Managed daily operations including scheduling, staffing, budgeting.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High school diploma or GED -

GED Works
Washington, DC
06-2016

Skills

  • Telecommunication
  • Team leadership
  • Client relationship management
  • Employee training
  • Data management
  • Inventory management
  • Customer service
  • Office Management
  • Microsoft Outlook
  • Communications
  • Time management
  • Effective communication
  • Scheduling
  • Data entry
  • Cold calling
  • Client communication
  • Call handling
  • Telephone etiquette
  • Customer assistance
  • Communicating with clients

Certification

Personal Lines Insurance License

Languages

English
Professional
Spanish
Limited

Timeline

Office Manager

Freeway Insurance
10.2021 - 01.2025

Office Manager

Cricket Wireless
08.2016 - 12.2020

Manager

Walmart
01.2014 - 06.2016

High school diploma or GED -

GED Works
Crystal Hernandez