Crystal Hernandez
Litchfield Park,AZ
Summary
Believing in the power of authenticity, nurturing, professionalism, and drive, I offer a unique blend of skills. Expertise in time management, dedication, and effective communication translates seamlessly to customer service and leadership roles, demonstrating proficiency in teamwork. Interacting with individuals from diverse backgrounds has deepened understanding of differences within people and organizations. This enables positive contributions to the organization's mission while upholding high standards of professionalism and competency. Experience in patient care and daily living assistance, along with compassionate communication skills, allows for providing emotional and physical support to patients. Strong grasp of medical equipment operation and patient monitoring techniques further enhances ability to excel in healthcare settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Fresenius Medical Care
05.2023 - Current
- Welcomed and monitored assigned patients, assessing well-being before and after treatments to ensure continuity of care and patient comfort.
- Accurately obtained and recorded pre- and post-treatment vital signs, weight, and fluid levels; ensured patient stability during dialysis sessions.
- Performed vascular access evaluations and cannulations, maintaining sterility and safety standards per facility and state guidelines.
- Administered Heparin by delegation protocols and state law.
- Initiated and monitored dialysis treatments per prescribed orders, including setting appropriate blood flow (QB) and dialysate flow (QD).
- Recognized and responded to intradialytic complications, escalating as needed and providing physician-directed interventions.
- Evaluated vascular access during treatment, monitored arterial and venous pressures, and responded to abnormalities to prevent complications.
- Accurately documented treatment parameters and patient responses using [clinical software/EHR system name, if known].
- Ensured all dialysis equipment passed safety checks and alarms (including NVL 160) before use; reported and resolved malfunctions.
- Collect and prepare laboratory specimens, ensuring proper labeling and courier handoff per protocol.
- Maintained cleanliness and infection control standards by disinfecting machines, chairs, and work areas between treatments.
- Supported Continuous Quality Improvement (CQI) efforts through accurate data entry, quality audits, and staff meetings.
- Prepared patient charts, reviewed treatment documentation for accuracy, and ensured completeness of nursing records.
- Assisted in training new staff on safety, documentation, and patient interaction protocols.
Barista
Starbucks
06.2021 - 05.2023
- Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
- Anticipate customer and store needs by constantly evaluating the environment and customers for cues.
- Communicate information to the manager so that the team can respond as necessary.
- Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Deliver excellent customer service to all customers by acting with a customer-first attitude and connecting with the customer.
- Maintained a clean and organized workspace so that partners can locate resources and products as needed.
- Maintained regular and punctual attendance.
Salon Assistant
Bewitching Hair
06.2019 - 01.2020
- Greet all guests and provide refreshments.
- Answer the phone and schedule appointments for our stylists.
- Conduct opening and closing procedures for the business.
- Help maintain the cleanliness of the salon (sweeping, laundry, and trash removal).
- Process cash and credit card payments.
- Assist with sales of retail products.
- Multi-tasking in a busy salon environment.
- Manage and maintain Stylists’ schedules.
- Other duties as assigned by the Owners.
Education
Associate's Degree - Arts, Nursing
Estrella Community College
Avondale, AZ07.2025
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Westmec
Surprise, AZ05.2021
High School - undefined
Westview High School
Avondale, AZ05.2020
Skills
- Bilingual-Spanish
- Communication
- Problem Solving
- Customer service
- Adaptability
- Hemodialysis Machine Operation
- Vascular Access Cannulation
- Infection Control & Safety
- Vital Signs Monitoring
- Patient Education & Support
- Team Collaboration & Communication
- CPR certification
Certification
- Yond Institute 2023
- CNA Certification
- Basic life support (BLS)
- Fresenius Medical Care
- CCHT Certification (Certified Clinical Hemodialysis Technician)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Care Technician
Fresenius Medical Care
05.2023 - Current
Barista
Starbucks
06.2021 - 05.2023
Salon Assistant
Bewitching Hair
06.2019 - 01.2020
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Westmec
High School - undefined
Westview High School
Associate's Degree - Arts, Nursing
Estrella Community College
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