Crystal Hernandez
Beaumont,CA
Summary
Dynamic customer service professional with proven expertise at Stericycle in resolving conflicts and enhancing customer loyalty. Skilled in active listening and complaint handling, I excel in high-pressure environments, ensuring customer satisfaction and repeat business. Proficient in data entry and adept at building strong customer relationships, I consistently deliver exceptional service.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Stericycle
Vernon, CA
11.2012 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier
Sam's Club
Glendora, CA
11.2022 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
General Studies
San Gabriel High
San Gabriel, CA06.1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Complaint handling
Timeline
Cashier
Sam's Club
11.2022 - 11.2024
Customer Service Representative
Stericycle
11.2012 - Current
General Studies
San Gabriel High