Crystal Hernandez
Everett,WA
Summary
Detail-oriented professional with extensive experience in high-responsibility environments, consistently delivering exceptional customer service in fast-paced settings. Proven expertise in managing workflows, maintaining accuracy, and ensuring compliance with established procedures. Renowned for clear communication and adept problem-solving skills, providing efficient and respectful service to diverse populations. Committed to enhancing operational efficiency while fostering positive client relationships.
Overview
25
25
years of professional experience
Work History
Sterilization Technician
Silver Creek Oral Surgery
Everett, WA
01.2024 - Current
- Performed meticulous cleaning and gauge evaluations on sterilizers each day to uphold operational standards and efficiency.
- Oversaw sterilization processes for medical instruments, guaranteeing compliance with cleanliness and sterility protocols.
- Administered inventory control for sterile supplies, placing orders proactively to avert shortages.
- Executed quality assurance tests on autoclaves regularly, confirming proper functionality.
- Facilitated training sessions for staff on sterilization practices and equipment handling.
- Maintained detailed records of sterilization cycle parameters to facilitate compliance audits and ensure traceability.
Sales
LOVESAC
Lynnwood, WA
01.2024 - 07.2024
- Conducted personalized, non-scripted tours throughout LoveSac's showroom, providing educational and enthusiastic information about current merchandise, promotions, product demonstration, warranty and shipping information.
- Utilize Lovesac's proprietary selling process to provide outstanding service to each customer
- Collaborate with store management to resolve customer service issues promptly
Sales Coordinator
Williams Sonoma
Lynnwood, WA
10.2022 - 01.2024
- Promoted to Sales Coordinator for demonstrating accountability and customer-focused service
- Trained and supported seasonal employees to ensure exceptional customer interactions
Site Coordinator
YMCA
Mill Creek, WA
02.2019 - 03.2020
- Supported the Site Director in planning and implementing daily program curriculum
- Demonstrated respectful and healthy communication with children and parents
Operations Specialist
US ARMY
Ft. Lewis, WA
02.2002 - 07.2005
- Deployed during Operation Iraqi Freedom (OIF)
- Performed clerical duties and served as a custodian of classified documents
- Honorable Discharge
Medical Unit Clerk
Larry D. Smith Correctional Facility
Banning, CA
01.2001 - 01.2002
- Coordinated clinic appointments and services with medical agencies for optimal patient flow.
- Managed patient admissions, discharges, and transfers to maintain accurate census data.
- Communicated effectively with physicians, nurses, and healthcare teams regarding patient care needs.
- Assisted medical staff with patient care by taking vital signs and preparing patients for examinations.
Education
Bachelor of Science - Psychology
Campbell University
Buies Creek, NC05-2025
Associate in Arts - Social and Behavioral Sciences
Palomar College
San Marcos, CA01-2013
Skills
- Strong attention to detail and accuracy
- Ability to follow strict procedures and regulations
- Customer service and public interaction skills
- Clear communication and problem-solving
- Organization and time management
- Experience in fast-paced, high-volume environments
- Record-keeping and documentation accuracy
- Compliance and safety awareness
- Teamwork and adaptability
Timeline
Sterilization Technician
Silver Creek Oral Surgery
01.2024 - Current
Sales
LOVESAC
01.2024 - 07.2024
Sales Coordinator
Williams Sonoma
10.2022 - 01.2024
Site Coordinator
YMCA
02.2019 - 03.2020
Operations Specialist
US ARMY
02.2002 - 07.2005
Medical Unit Clerk
Larry D. Smith Correctional Facility
01.2001 - 01.2002
Associate in Arts - Social and Behavioral Sciences
Palomar College
Bachelor of Science - Psychology
Campbell University