Crystal Herrel
South River,NJ
Summary
Dynamic customer service professional with a proven track record at Saker Shoprite, excelling in conflict resolution and active listening. Successfully resolved customer complaints, enhancing loyalty and repeat business. Proficient in payment processing and documentation, demonstrating a commitment to excellence in customer relations and support.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/ Bookkeeping
Saker Shoprite
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Manage cashier register tills, at the end of shift for accuracy and any discrepancies in the cashiers register tills.
- Responsible for the evening shift collective deposit of all cashier's cash totals and prepare deposit for management verification.
- Monitor daily sales trends verses prior year sale trends.
Stock Assistant
Spirit Halloween
09.2023 - 11.2023
- Maintained a clean and safe working environment around the building, monitoring the floors for anything that has fallen off the shelves and wasn't a hazard.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
Education
High School Diploma -
South River High School
South River, NJ06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Conflict resolution
- Complaint handling
- Payment processing
- Complaint resolution
- Professional telephone demeanor
- Product knowledge
- Paperwork processing
- Documentation
- Administrative support
- De-escalation techniques
- Clerical support
- Product sales
- Product and service solutions
Timeline
Stock Assistant
Spirit Halloween
09.2023 - 11.2023
Customer Service Representative/ Bookkeeping
Saker Shoprite
11.2021 - Current
High School Diploma -
South River High School
Similar Profiles
Olivia EagoneOlivia Eagone
CGO Clerk at Saker ShopriteCGO Clerk at Saker Shoprite
Tatiyana McCoyTatiyana McCoy
Payroll Clerk at Saker ShopritePayroll Clerk at Saker Shoprite
Adam StolarzAdam Stolarz
Clerk at Saker ShopRiteClerk at Saker ShopRite