Crystal Heyboer
Hogansville,GA
Summary
Seasoned professional with 11 years of diverse customer service and leadership experience, seeking a Remote role. Skilled in communication, money management, and computer proficiency, with a proven track record in hospitality and retail environments. Holds a Medical Office Administration, and Epic certification, demonstrating a commitment to continuous learning and adaptability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist
Tanner Heart and Vascular
Carrollton, GA
07.2024 - Current
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Hospitality Associate
Tanner Medical Center
Carrollton, GA
01.2021 - 08.2021
- Facilitated patient meal service coordination by efficiently distributing menus, collecting dietary preferences, and modifying menus to accommodate individual nutritional needs
- Enhanced communication between patients, dietary staff, and healthcare professionals, ensuring patient satisfaction and adherence to dietary requirements
- Acted as a key point of contact for dietary inquiries, streamlining processes and fostering collaboration among the food services and nursing teams
Cashier/Customer Service
Kohls
Watertown, NY
04.2018 - 10.2018
- Provided comprehensive support in transaction processing, ensuring efficient purchase experiences for customers
- Facilitated customer service by aiding in product location and managing return procedures
Assistant Manager
Regal Entertainment Group
Bowling Green, KY
11.2016 - 12.2017
- Managed financial operations, ensuring accurate cash handling and budget adherence, while maintaining comprehensive records and filing systems
- Led a team with a focus on adherence to safety protocols, coupled with the implementation of staff training and development to enhance operational efficiency
Front Desk Clerk
Super 8
Bowling Green, KY
09.2016 - 11.2016
- Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries with professionalism and attention to detail
- Managed financial transactions with accuracy, including cash handling and processing payments, while overseeing the preparation and coordination of breakfast services
Floor Staff
Pooler Stadium Cinemas
Pooler, GA
03.2015 - 08.2016
- Managed financial transactions with accuracy, ensuring secure handling of cash and credit card payments
- Provided exceptional customer service, maintaining a clean and welcoming environment for patrons
Assistant Manager
Carrollton Stadium Cinemas
Carrollton, GA
09.2012 - 11.2014
- Managed financial transactions and maintained accurate records, ensuring effective budgeting and monetary control
- Implemented and upheld safety protocols, contributing to a secure environment for both staff and patrons
Floor Staff
Carrollton Stadium Cinemas
Carrollton, GA
11.2009 - 09.2012
- Managed financial transactions accurately, ensuring responsible handling of cash and credit payments
- Delivered high-quality customer service, maintaining a clean and organized environment to enhance the patron experience
Education
Certification in Medical Office Administration - Medical Office Administration
Martinsburg College
Martinsburg, WV09.2020
Some College - Nursing
West Georgia Technical College
Carrollton, GA05.2014
High School Diploma - General Education
Central High School Carrollton
Carrollton, GA05.2011
Skills
- Computer Skills/Typing
- Money Handling
- Office Management
- Decision Making
- Administrative
- Assistant Manager experience
- Medical Terminology
- Certified in Epic
- Scheduling appointments
- Multi-line telephone skills
Certification
- Epic
- Medical Administration
- Medical receptionist skills, Indeed Assessments
- Administrative assistant/receptionist, Indeed Assessments
- Scheduling, Indeed Assessments
- Dental receptionist skills, Indeed Assessments
Timeline
Receptionist
Tanner Heart and Vascular
07.2024 - Current
Hospitality Associate
Tanner Medical Center
01.2021 - 08.2021
Cashier/Customer Service
Kohls
04.2018 - 10.2018
Assistant Manager
Regal Entertainment Group
11.2016 - 12.2017
Front Desk Clerk
Super 8
09.2016 - 11.2016
Floor Staff
Pooler Stadium Cinemas
03.2015 - 08.2016
Assistant Manager
Carrollton Stadium Cinemas
09.2012 - 11.2014
Floor Staff
Carrollton Stadium Cinemas
11.2009 - 09.2012
Certification in Medical Office Administration - Medical Office Administration
Martinsburg College
Some College - Nursing
West Georgia Technical College
High School Diploma - General Education
Central High School Carrollton
Similar Profiles
Sara KilgoreSara Kilgore
Front Desk Receptionist at Tanner Heart & VascularFront Desk Receptionist at Tanner Heart & Vascular
Bianca HernandezBianca Hernandez
Medical Office Specialist at HCA @ St. David's Heart & Vascular/Austin HeartMedical Office Specialist at HCA @ St. David's Heart & Vascular/Austin Heart
Bianca TejasBianca Tejas
Student Medical Assistant at Heart To Heart Cardiology And VascularStudent Medical Assistant at Heart To Heart Cardiology And Vascular
Mahaley GaddyMahaley Gaddy
Armed/Unarmed Security Officer at Deltcorp IndustriesArmed/Unarmed Security Officer at Deltcorp Industries
Katrin WayKatrin Way
Emergency Technician at Wellstar West Georgia Medical CenterEmergency Technician at Wellstar West Georgia Medical Center