Crystal Hickman
Columbus,GA
Summary
Dynamic professional with a strong background in customer service and educational support, exemplified during my tenure at DODEA Schools. Skilled in fostering positive relationships and enhancing student learning through effective communication and behavioral support. Adaptable team player, proficient in multitasking and committed to creating a welcoming environment for all.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Arrow Exterminators
08.2025 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Guided new hires on best practices for customer service excellence and program use.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of outbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone and email, ensuring a high level of professionalism at all times.
Educational Assistant
DODEA Schools
10.2019 - 08.2025
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Instructed students on concepts outlined in lesson plans.
- Helped supervising teacher manage classroom and implement lesson plans.
- Obtained certification in Safe Crisis Management (SCM) to better assist students in distress.
- Boosted student learning carrying out planned lessons and activities.
- Mentored struggling students, explaining class materials, and helping with specific problems.
- Helped teachers meet students' needs by recommending solutions to behavioral, academic, or classroom issues.
- Participated in team meetings to discuss student performance and strategies for improvement.
- Attended professional development workshops to enhance skills and knowledge of educational practices.
- Maintained accurate records of student academic data.
- Provided 1:1 interventions for students struggling with specific subjects or concepts.
- Fostered positive relationships between parents, teachers, and school staff through effective communication.
- Assisted in administering assessments and evaluating student performance data.
- Collaborated with teachers to implement behavior management strategies for individual students.
- Prepared and organized classroom materials, supplies, and equipment as needed.
Host/Restaurant Shift Manager
Paul Morley & Sons (Lucy's Roadhouse)
06.2024 - 07.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Communicated with kitchen staff about wait times for open tables or large parties.
- Assisted servers in setting up tables with appropriate tableware and condiments.
- Offered assistance to elderly or disabled guests by holding doors open or helping them navigate through restaurant.
- Bus tables in between seatings.
- Assist servers during busier times to refill beverages, run food etc.
- Monitored dining room capacity to ensure optimal guest experience.
- Addressed customer concerns or complaints professionally and promptly.
- Greeted guests upon arrival and escorted them to their tables.
- Trained new hostesses on restaurant procedures and policies.
- Maintained cleanliness of hostess stand, lobby area, menus and restaurant.
- Crosstrained as server to provide additional support during busy shifts.
- Communicated with management and service staff to address customer needs.
- Moved and arranged tables, chairs, and settings to accommodate large groups or guests with special needs.
Education
No Degree - Elementary Education
College of Southern Maryland
Prince Frederick, MDSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Teacher support
- Group and individual instruction
- Behavioral support
- Learning disabilities support
Certification
- Safe Crisis Management Training (SCM)- October 2024-October 2025; recertification August 2025
Timeline
Customer Support Specialist
Arrow Exterminators
08.2025 - Current
Host/Restaurant Shift Manager
Paul Morley & Sons (Lucy's Roadhouse)
06.2024 - 07.2025
Educational Assistant
DODEA Schools
10.2019 - 08.2025
No Degree - Elementary Education
College of Southern Maryland