Crystal Hicks
Mocksville,NC
Summary
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
28
28
years of professional experience
Work History
Licensed Insurance Agent
The John Rose Agency, Allstate
08.2022 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Assistant Customer Service Manager
Food Lion
01.2020 - 07.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
PART-TIME ASSISTANT STORE MANAGER
Kirkland's
06.2019 - 03.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
TEACHERS AIDE
North Hills Christian School
01.2010 - 05.2019
- Provided one-on-one tutoring sessions for struggling students, leading to increased confidence and success in coursework.
- Collaborated with teaching team to develop cross-curricular projects, enhancing students'' connections between subjects.
- Served as a mentor to new teacher aides by sharing best practices for supporting both teachers and students in achieving success.
- Enhanced student comprehension by utilizing visual aids and interactive activities during lessons.
- Contributed to the organization of school events and extracurricular activities, enriching students'' educational experiences beyond the classroom setting.
- Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.
- Implemented behavior management strategies, maintaining a focused and productive classroom atmosphere.
- Supported teachers in creating differentiated instruction materials, catering to diverse learning needs.
- Aided students with special needs, providing individualized support and helping them reach their full potential.
Stay at Home Mom
Myself
01.2002 - 01.2009
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
DSD ACCOUNTING
Food Lion Corporate Office
03.1999 - 12.2001
- Checking for over chargesPersonal accountsWorking together to ensure all accounts were finished each week
CUSTOMER SERVICED REPRESENTATIVE
Food Lion Corporate Office
01.1997 - 03.1999
- Received/logged customer callsTrained new employees during the switch to a new systemCreated a manual for the new system
Education
High School Diploma -
Davie County High School
Mocksville, NC06.1996
Skills
- Client relationship management
- Client account management
- Client retention
- Goal oriented approach
- Customer service
- Active listening
- Data entry
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Appointment scheduling
- Data collection
- Administrative support
Timeline
Licensed Insurance Agent
The John Rose Agency, Allstate
08.2022 - Current
Assistant Customer Service Manager
Food Lion
01.2020 - 07.2021
PART-TIME ASSISTANT STORE MANAGER
Kirkland's
06.2019 - 03.2020
TEACHERS AIDE
North Hills Christian School
01.2010 - 05.2019
Stay at Home Mom
Myself
01.2002 - 01.2009
DSD ACCOUNTING
Food Lion Corporate Office
03.1999 - 12.2001
CUSTOMER SERVICED REPRESENTATIVE
Food Lion Corporate Office
01.1997 - 03.1999
High School Diploma -
Davie County High School
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