Crystal Hicks

Extensive background with over 20 years in legal, customer service, property management, and early childhood education. Demonstrated success in enhancing client relations and managing complex situations. Expertise in fostering positive environments and achieving organizational goals.

• First Aid Certification
• CPR Certification
• CPR Certified

• Total Experience: Over 20 years of legal and customer service experience
• Visa Status: Authorized to work in the US for any employer
• Work Permit: Authorized to work in the US for any employer

• Customer Service Skills, Proficient, 2019-01-01
• Knowledge of Early Childhood Development, Familiar, 2019-10-01
• Accounting Skills: Bookkeeping, Completed, 2019-10-01
• Reliability, Highly Proficient, 2019-10-01
• Receptionist, Highly Proficient, 2019-09-01
• Elementary school classroom management, Proficient, 2019-10-01
• Building relationships for childcare providers, Highly Proficient, 2019-10-01
• Early childhood development, Familiar, 2019-10-01
• Receptionist, Expert, 2019-10-01
• Management & leadership skills: Planning & execution, Highly Proficient, 2019-10-01

• Review claims to ensure all information is completed accurately.
• Run reports to ensure company goals are satisfied.
• Obtain and examine all relevant information for each customer, client and/or patient to ensure that all appropriate reports, paperwork, services and/or treatment have been offered and provided.
• Order supplies for department and keep inventory of equipment and supplies.
• Maintain payroll, accounts receivables/payables and insurance claim filing for all vendors, customers, clients and/or patients.
• Extensive knowledge in word processing and dictation.
• Exceptional negotiation, diplomacy and team-building skills.
• Able to juggle multiple projects and achieve on-time completion.
• Motivated self starter that is able to quickly grasp issues and tend to details while maintaining a view of the big picture.
• Strong defense litigation and legal research background. Strong experience in dictation and shorthand, drafting pleadings, discovery, correspondence, briefs, knowledge in medical terminology, calendaring and scheduling, maintaining the court calendar for up to 26 associates, e-filing, federal removal cases, Westlaw and with knowledge in personal injury, workers compensation/SIF, nursing home, defense insurance litigation, medical malpractice, wrongful death and domestic law.