Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
Generic

Crystal Hill

Mendenhall,MS

Summary

Dynamic leader with proven expertise in customer service and engagement, honed through roles at McDonald's and Zaxbys. Excelled in employee training and retail operations, significantly enhancing team performance and customer satisfaction. Demonstrates exceptional multitasking and organizational skills, fostering a positive and efficient work environment.

Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Crew

Zaxbys
06.2024 - 12.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Assistant Store Manager

McDonald's
01.2022 - 01.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Shift Manager

McDonald's
05.2016 - 01.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Crew

McDonald's
12.2011 - 05.2015
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.

Education

Certificate - Information Technology

DeVry University
Lisle, IL
10-2025

High School Diploma -

Mendenhall High School
Mendenhall, MS
05-2010

Skills

  • Customer service

  • Customer experience

  • Customer service focus

  • Teamwork and collaboration

  • Customer service and engagement

  • Employee training

  • Multitasking and organization

  • Retail operations

  • Accurate money handling

  • Time management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Allergen Awareness Training Certificate - State or Local Health Departments or Third-Party Providers.
  • OSHA 10-Hour General Industry Training Certificate - Occupational Safety and Health Administration.
  • Food Handler Certification - State or Local Health Departments.
  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • ServSafe Food Handler's Certification

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Crew

Zaxbys
06.2024 - 12.2024

Assistant Store Manager

McDonald's
01.2022 - 01.2023

Shift Manager

McDonald's
05.2016 - 01.2022

Crew

McDonald's
12.2011 - 05.2015

Certificate - Information Technology

DeVry University

High School Diploma -

Mendenhall High School

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Crystal Hill