Crystal Hilts
Houston,TX
Summary
Driven by a goal-oriented mindset and exceptional interpersonal communication skills, I excelled at Farmers Insurance by leveraging product knowledge and teamwork capabilities to enhance sales and customer service. My proactive approach and integrity ensures operational excellence. Skilled in performance improvement, I consistently contribute to positive outcomes and team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Farmers Insurance
11.2023 - Current
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Fostered collaborative environment, sharing best practices among sales team.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Customer Care Representative
Farmers Insurance
05.2022 - 11.2023
- Managed high call volume with exceptional professionalism and efficiency.
- Provided support to Mercer Health & Benefits representatives by submitting policy change requests.
- Part of a small team who assisted with Massachusetts calls for Registration and Title Application changes.
- Handled payroll deduction adjustments for eligible Farmers Workplace Solutions policyholders.
- Detailed record keeping of interactions and transactions.
Assistant
Selena Baker Realty
04.2019 - 05.2022
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Demonstrated strong communication and time management skills through schedule and calendar management.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Food & Beverage Assistant Manager
Le Meridien Hotels & Resorts
04.2017 - 04.2019
- Served as a point of contact for hotel guests and coordinated with the front desk and engineering teams to address concerns.
- Trained staff in reservation and POS software.
- Created bar procedures and recipes, providing standardized guidelines for staff.
- Worked alongside the hotel sales team to successfully plan and execute event tasting sessions.
- Planned food and beverage menus for private events.
- Managed recruitment process by interviewing and selecting new staff members. Evaluated employees semi-annually to assess performance and provide feedback.
Education
Associate of Science -
Houston Community College
Houston, TXSkills
- Interpersonal communication skills
- Product and service knowledge
- Performance Improvement
- Goal-oriented mindset
Certification
- TEFL Certification (Teaching English as a Foreign Language)
Timeline
Sales Representative
Farmers Insurance
11.2023 - Current
Customer Care Representative
Farmers Insurance
05.2022 - 11.2023
Assistant
Selena Baker Realty
04.2019 - 05.2022
Food & Beverage Assistant Manager
Le Meridien Hotels & Resorts
04.2017 - 04.2019
Associate of Science -
Houston Community College
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