Crystal Hodges
San Antonio,FL
Summary
Customer sales and service professional with strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in handling customer concerns and inquiries.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative (Remote)
Cade-Hill Insurance Agency, Inc.
04.2025 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
Insurance Account Representative (Remote)
C Estes Insurance
04.2024 - 03.2025
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Developed targeted marketing initiatives that increased brand awareness within the community and attracted new clientele.
- Handled multi-line accounts encompassing property and casualty insurance as well as life and health policies with diligence and attention to detail.
- Conducted comprehensive risk assessments, providing valuable insights to clients on potential exposures and coverage gaps.
- Achieved client retention goals through proactive account management and timely policy reviews.
- Assisted clients in navigating complex policy language, ensuring thorough understanding of coverage details and benefits provided by their plans.
- Built strong relationships with clients, resulting in a high level of trust and numerous referrals for new business.
- Contributed to a positive work environment by collaborating effectively with team members and sharing best practices for enhanced service delivery.
Insurance Account Representative (Hybrid)
Michael Lyne
03.2021 - 03.2024
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Participated in ongoing professional development opportunities to stay current on industry trends, regulatory changes, and product offerings.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Implemented effective cross-selling strategies, identifying opportunities to expand existing client accounts with additional insurance products.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues related to insurance policies.
- Maintained detailed records of client interactions, policy changes, and claim statuses for seamless account management and reporting purposes.
- Provided exceptional customer service through clear communication, proactive problem-solving, and personalized support during the claims process.
Makeup Artist/Sales Associate
Tarte Cosmetics
04.2019 - 02.2021
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Makeup Artist/Sales Associate
Smashbox Cosmetics
01.2014 - 03.2019
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Applied makeup in accordance with clothing style.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
- Increased revenue through effective customer service and inventory management.
Product Management Consultant
Sephora
02.2012 - 01.2014
- Established long term customer relationships by using effective communication and active listening skills.
- Demonstrated products to help customers try out offerings before making purchases.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Assisted customers with product needs and introduced new store offerings.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Northeast Regional Makeup Artist
Smashbox Cosmetics
08.2004 - 02.2012
- Consistently achieved performance targets by effectively promoting cosmetics lines to diverse clientele.
- Managed inventory levels at retail locations, monitoring stock levels to ensure adequate supply of high-demand products.
- Collaborated with marketing teams to execute successful brand events, raising awareness and driving sales within the region.
- Established strong relationships with retail store managers, ensuring seamless collaboration for in-store events and promotions.
- Provided expert advice on current beauty trends, keeping clients informed on the latest styles and products available.
- Mentored new makeup artists, sharing expertise on best practices and techniques for superior client experiences.
- Streamlined booking processes for appointments, leading to improved efficiency and higher client satisfaction rates.
- Trained retail staff on cosmetic product knowledge, boosting employee confidence in selling strategies and recommendations.
- Spearheaded creative direction for photoshoots or special projects involving makeup artistry within the region.
- Conducted makeup workshops for clients to improve their self-application skills and boost product confidence.
- Increased regional sales through effective product demonstrations and makeup tutorials.
- Contributed to overall team success by supporting fellow makeup artists, fostering a cooperative work environment.
- Advised clients on proper skincare routines, enhancing overall skin health and makeup application results.
- Developed a loyal customer base through exceptional service, fostering long-term relationships and return business.
- Resolved customer concerns promptly and professionally while maintaining a positive brand image.
- Conducted consultations to understand client's desired look.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Sanitized makeup tools to avoid spread of infection.
- Applied makeup in accordance with clothing style.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
Cosmetic Counter Manager
Bloomingdale's Department Store/Smashbox Cosmetics
12.2003 - 08.2004
- Analyzed sales, wrote sales reports, and set sales goals for Smashbox cosmetics counter at Bloomingdale's Department store.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
- Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Ensured compliance with company policies and procedures while managing daily operations at the cosmetic counter.
Education
Bachelor of Arts - Business Administration
Berkeley College
Skills
- Customer service proficiency
- Quality management
- Transaction management
- Client account management
- Payment processing expertise
- Conflict resolution
- Thorough review of documentation
- CRM software
- NECHO software
- Staff training
- Service recommendations
- Policy optimization
- Email correspondence management
- Customer needs assessment
- Customer relations
- Computer skills
- Document and records management
- Product knowledge
- Salesforce CRM
- Professional telephone demeanor
- Recordkeeping strengths
- Administrative and office support
- Policies and procedures adherence
- Service upselling
- Account updating
- Representative training
- Customer service
- Teamwork and collaboration
- Calm and professional under pressure
- Customer account management
- Inbound call management
- Remote office availability
- Sales and upselling
- Sales transactions
- Sales closing
- Service standard compliance
- Product sales
- Complaint resolution
Certification
- P & C License - 2020-2027
- Life & Health License- 2020-2027
Timeline
Senior Customer Service Representative (Remote)
Cade-Hill Insurance Agency, Inc.
04.2025 - Current
Insurance Account Representative (Remote)
C Estes Insurance
04.2024 - 03.2025
Insurance Account Representative (Hybrid)
Michael Lyne
03.2021 - 03.2024
Makeup Artist/Sales Associate
Tarte Cosmetics
04.2019 - 02.2021
Makeup Artist/Sales Associate
Smashbox Cosmetics
01.2014 - 03.2019
Product Management Consultant
Sephora
02.2012 - 01.2014
Northeast Regional Makeup Artist
Smashbox Cosmetics
08.2004 - 02.2012
Cosmetic Counter Manager
Bloomingdale's Department Store/Smashbox Cosmetics
12.2003 - 08.2004
Bachelor of Arts - Business Administration
Berkeley College
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