Crystal Hoefener
Indianapolis,IN
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inventory Control Quality Assurance Associate
Target Distribution Center
11.2021 - Current
- - Conduct regular audits and physical inventory checks to ensure accuracy and reduce shrink.
- - Lead root cause analysis for quality defects using Six Sigma techniques.
- - Collaborate across departments to develop improved inventory tracking and workflow procedures.
- - Manage multiple priorities and contribute to training programs for new team members.
- - Operate powered equipment and ensure compliance with all safety protocols.
Behavioral Health Technician
Hickory Treatment Center
02.2022 - 05.2022
- - Observed and documented patient behavior; facilitated group sessions and therapeutic activities.
- - Coordinated with psychiatrists and case managers to implement personalized care plans.
- - Applied strong communication and conflict resolution skills in a high-stress environment.
Claims Representative (Remote)
SearchPros
09.2021 - 11.2021
- - Processed workers’ compensation claims with precision and efficiency.
- - Streamlined documentation to enhance claims processing and customer satisfaction.
Warehouse Associate
Spreetail
06.2021 - 10.2021
- - Optimized order picking and packing processes to improve fulfillment speed.
- - Supported team performance and fostered a collaborative warehouse environment.
Education
Associate of Applied Science -
Excelsior College
Albany, New York, NYHigh School Diploma - undefined
Shelbyville High School
Shelbyville, IN01.2009
Skills
- - Inventory Control & Auditing
- - Logistics & Supply Chain Management
- - Warehouse Management Systems (WMS)
- - Quality Assurance & Six Sigma (5S, Root Cause Analysis)
- - Team Leadership & Cross-functional Collaboration
- - Data Analysis (Excel, Smartsheet, Manhattan, Greenfield, SCI)
- - Training & Development
- - Conflict Resolution & Crisis Management
- - Powered Industrial Equipment Operation
- - Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- Data entry
- Customer service
Certification
- - Powered Industrial Truck Training (Order Picker) – Issued September 2022
- - Valid Driver’s License
Timeline
Behavioral Health Technician
Hickory Treatment Center
02.2022 - 05.2022
Inventory Control Quality Assurance Associate
Target Distribution Center
11.2021 - Current
Claims Representative (Remote)
SearchPros
09.2021 - 11.2021
Warehouse Associate
Spreetail
06.2021 - 10.2021
High School Diploma - undefined
Shelbyville High School
Associate of Applied Science -
Excelsior College