Crystal Holik
Summary
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
15
15
years of professional experience
Work History
Home Health Med. Aide
Dignity Health
04.2022 - Current
- Monitored changes in clients' conditions to report concerns to supervisor.
- Documented vital statistics and coordinated with health care providers.
- Administered medication as directed by physician.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
Financial Office Assistant
Advance America
08.2013 - 03.2021
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Performed wide-ranging administrative, financial and service-related functions.
- Assisted clients with tax and finance needs to maintain self-esteem and general wellness.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
Veterinary Assistant
Pioneer Animal Clinic
05.2008 - 01.2013
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted in examination and treatment of animals in veterinary clinic.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
Education
Certificate - Medication Aide
Southeast Community College Area
Lincoln, NE12.2021
Certificate - Animal Health And Science
Amarillo College
Amarillo, TX04.2002
Skills
- Personal Care Assistance
- Case Management
- Clinical Documentation and Reporting
- Medical Charting
- Behavior Redirection
- Quality Program Protocols
- Interpersonal Communications
- Patient Rapport
- Administering Medicines
Timeline
Home Health Med. Aide
Dignity Health
04.2022 - Current
Financial Office Assistant
Advance America
08.2013 - 03.2021
Veterinary Assistant
Pioneer Animal Clinic
05.2008 - 01.2013
Certificate - Medication Aide
Southeast Community College Area
Certificate - Animal Health And Science
Amarillo College
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