Microsoft Excel
Crystal Holley
Milton,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Accelerated Communications And Construction
02.2021 - Current
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Improved billing accuracy by implementing a streamlined invoicing process.
- Collaborated with the AR team to recover overdue payments from clients and maintaining cash flow.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.
- Enhanced data integrity by implementing strict quality control measures on all billable items entered into the system.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Supported team members in their tasks, contributing to overall team success.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Paraprofessional IW
Santa Rosa County School District
09.2018 - 01.2021
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Administered tests and assessments to evaluate student progress and performance.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Recreational Assistant
Morale, Welfare And Recreation (MWR)
04.2017 - 12.2019
- Enhanced participant satisfaction by organizing and leading engaging recreational activities.
- Maintained a safe and enjoyable environment by enforcing facility rules and regulations.
- Facilitated communication between participants, staff, and management to ensure smooth operations.
- Managed event logistics, ensuring timely setup and breakdown of equipment for various activities.
- Collaborated with team members to plan, implement, and evaluate recreational programs and special events.
- Assisted with budget planning, tracking expenses, and reporting financial data to management for optimal resource allocation.
- Provided support with registration processes, maintaining accurate records of participant information.
- Delivered exceptional customer service through friendly interactions with participants while answering questions or providing assistance as needed.
- Monitored inventory levels of supplies and equipment, placing orders as needed to maintain adequate stock for daily operations.
- Developed positive relationships with community organizations to promote partnerships in support of recreational programming.
- Implemented new marketing strategies that increased awareness of available programs among the target audience.
- Coordinated volunteer recruitment efforts for special events, resulting in a well-staffed workforce able to meet event demands.
- Created an inclusive environment that welcomed individuals of varying backgrounds, abilities, and interests.
- Stayed current on industry trends through continuous learning opportunities such as workshops, conferences, and online resources.
- Compiled hourly user statistics to document usage, issues and incidents to complete daily report form.
- Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Assisted in preparing recreational materials and supplies for each activity.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Collaborated with other recreation staff in developing new recreational activities.
- Trained staff members on conducting events and following safety procedures.
- Developed and monitored budgets for recreational activities.
Toddler Teacher
Kids Discovery
08.2016 - 03.2017
- Enhanced learning experiences by incorporating age-appropriate activities and play-based teaching methods.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Implemented positive discipline strategies to reinforce appropriate behavior in the classroom.
- Monitored children''s progress through regular assessments and adjusted teaching approaches accordingly.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Established strong relationships with families, fostering trust and collaboration in supporting each child''s development.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Ensured all children felt valued, respected, and included within the classroom by fostering a culture of empathy and support.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Allowed for ample outdoor discovery time in schedule each day.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Promoted sensory development by providing access to different textures.
- Fostered reasoning and problem solving through active exploration games and activities.
- Established positive relationships with students and families.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Organized and supervised large and small group activities.
Cashier/Front End Supervisor
Kmart
09.2014 - 05.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Bank Teller Intern
Pen Air Federal Credit Union
08.2014 - 05.2015
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Supported branch operations by accurately balancing cash drawer and maintaining transaction records daily.
- Ensured accuracy of financial transactions, verifying identification and necessary documentation for withdrawals and deposits.
- Maintained security protocols, reporting suspicious activity to supervisors in compliance with bank policies.
- Participated in regular training sessions to stay updated on banking regulations, product offerings, and customer service best practices.
- Provided exceptional service to diverse clientele, fostering long-lasting relationships between customers and the bank.
- Adhered to strict confidentiality guidelines when handling sensitive customer information, ensuring privacy protection at all times.
- Handled high volumes of transactions with precision, minimizing errors while maintaining excellent customer service standards.
- Facilitated smooth account maintenance tasks such as updating personal information or issuing replacement debit cards upon request.
- Promoted a positive work environment by offering assistance to fellow interns when needed, fostering teamwork within the bank branch.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Processed applications for new accounts.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
Associate of Science - Computer Science
Pensacola State College
Pensacola, FL05.2018
High School Diploma -
Milton High School
Milton, FL05.2015
Skills
- Payment Posting
- Invoice Processing
- Month-End Closing Procedures
- Audit Procedures
- Billing Systems and Software
- Data Entry
- Customer Engagement
- Problem Solving Abilities
- Multitasking Capabilities
- Organizational Skills
- Accounting Support
- Administrative Support
- Customer Service
- Listening Skills
- Conflict Management
- MS Office
Software
Foundation
Adobe Pro
Microsoft Word
Microsoft Outlook
Microsoft Teams
Penguin Data
Timeline
Billing Specialist
Accelerated Communications And Construction
02.2021 - Current
Paraprofessional IW
Santa Rosa County School District
09.2018 - 01.2021
Recreational Assistant
Morale, Welfare And Recreation (MWR)
04.2017 - 12.2019
Toddler Teacher
Kids Discovery
08.2016 - 03.2017
Cashier/Front End Supervisor
Kmart
09.2014 - 05.2016
Bank Teller Intern
Pen Air Federal Credit Union
08.2014 - 05.2015
Associate of Science - Computer Science
Pensacola State College
High School Diploma -
Milton High School
Similar Profiles
Chris FranssenChris Franssen
Aerial Groundhand at Accelerated Communications and ConstructionAerial Groundhand at Accelerated Communications and Construction
Jessy AllenJessy Allen
Structural Fitter/Fabricator at Accelerated ConstructionStructural Fitter/Fabricator at Accelerated Construction
Wyatt TrammellWyatt Trammell
Field Superintendent at Accelerated Construction & MetalField Superintendent at Accelerated Construction & Metal
Anthony BurkeAnthony Burke
Student Assistant at Pensacola State CollegeStudent Assistant at Pensacola State College
Tammy FosterTammy Foster
Paraprofessional at Escambia County School BoardParaprofessional at Escambia County School Board