Crystal Hollie
St. Petersburg,FL
Summary
Dynamic server with 13 years of experience in the foodservice industry and 24 years in customer service. Recognized for exceptional productivity and efficiency, consistently achieving high order accuracy while fostering a positive dining atmosphere. Core competencies include effective communication, teamwork, and strong time management skills, all contributing to delivering outstanding guest experiences.
Overview
24
24
years of professional experience
Work History
Server
Melting Pot
ST PETERSBURG, FL
05.2025 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Cleaning Team Leader
Maid to Order
Saint Petersburg, FL
10.2022 - 03.2025
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
Server
Rookery
Macon, GA
12.2020 - 08.2022
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers, often large parties.
- Resolved customer concerns with friendly and knowledgeable service.
- Worked as part of the catering team, providing service at weddings, fundraisers, etc.
Server
El Tequila Mexican Grill & Bar
Milledgeville, GA
02.2015 - 03.2020
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Calculated charges, issued table checks and collected payments from customers.
Lead Cook
Buffington’s
Milledgeville, GA
05.2014 - 01.2015
- Kept stations stocked and ready for use to maximize productivity.
- Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Back of House Manager
Spot for Dogs
Atlanta, GA
09.2010 - 05.2014
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Maintained clean and orderly play yards, kennels and cages.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Recognized by management for providing exceptional customer service.
Cook
Buffington’s
Milledgeville, GA
03.2010 - 09.2010
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Used standardized recipes and other instructions to prepare food.
Trainer/Manager
Doguroo
Atlanta, GA
06.2006 - 03.2010
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
- Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
- Conducted training classes and assisted with animal behavior help requests and enrichment programs.
Server
Margaritas Mexican Grill
Milledgeville, GA
06.2004 - 05.2006
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
Server
Sonic Drive-In.
Warner Robins, GA
06.2001 - 05.2004
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
- Took orders, prepared foods and processed payments in full-service establishment.
Education
High School Diploma -
Houston County High School
Warner Robins, GA05.2004
Skills
- Point of Sale (POS) system operations
- Table setting arrangements
- High-volume dining
- Price memorization
- Dining customer service
- Special dietary requirements
- Effective customer upselling
- Menu memorization
- Quality control
- Service prioritization
- Safe food handling
- Menu knowledge
Timeline
Server
Melting Pot
05.2025 - Current
Cleaning Team Leader
Maid to Order
10.2022 - 03.2025
Server
Rookery
12.2020 - 08.2022
Server
El Tequila Mexican Grill & Bar
02.2015 - 03.2020
Lead Cook
Buffington’s
05.2014 - 01.2015
Back of House Manager
Spot for Dogs
09.2010 - 05.2014
Cook
Buffington’s
03.2010 - 09.2010
Trainer/Manager
Doguroo
06.2006 - 03.2010
Server
Margaritas Mexican Grill
06.2004 - 05.2006
Server
Sonic Drive-In.
06.2001 - 05.2004
High School Diploma -
Houston County High School
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