Crystal Holt
Ruther Glen,VA
Summary
Achieved high customer satisfaction levels through proactive team leadership and strategic communication. Enhanced operational performance by upholding strict compliance with industry standards and regulations. Increased team productivity by implementing best practices in service delivery. Demonstrated resilience under pressure and a strong ability to learn quickly.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Wendy’s
11.2023 - Current
- Assisted with daily operations and staff scheduling. Supported training of new team members on customer service standards.
- Oversaw inventory management and executed timely order placements.
- Assigned tasks to team members while establishing clear priorities and objectives.
- Executed comprehensive opening, closing, and shift change procedures to uphold operational standards daily.
- Oversaw staff scheduling to enhance labor cost efficiency and ensure service quality.
- Executed promotional activities to drive sales growth and enhance brand loyalty.
- Ensured facility compliance with health codes, sanitation requirements, and licensing regulations.
Hotel Night Auditor
Studios 4 Less
03.2021 - 11.2023
- Oversaw nightly hotel operations, ensuring seamless front desk services.
- Executed comprehensive financial audits and ensured accuracy of daily cash balances.
- Streamlined guest check-in and check-out procedures at front desk operations.
- Oversaw the maintenance of precise records for reservations and room assignments.
- Addressed guest complaints and issues promptly to enhance overall satisfaction.
- Compiled nightly reports detailing occupancy rates and financial transactions.
- Addressed guest complaints with efficiency, ensuring high standards of customer loyalty and retention.
- Facilitated training sessions for new hires, cultivating a collaborative work environment that prioritized teamwork and effective communication.
- Executed process improvements to enhance check-in and check-out procedures.
Warehouse Worker
QVC Warehouse
10.2019 - 02.2022
- Operated forklifts to transport goods within the warehouse efficiently.
- Loaded and unloaded merchandise from delivery trucks safely.
- Organized inventory on shelves for easy access and retrieval.
Hotel Manager
Bowers Hill Inn
02.2018 - 03.2021
- Managed daily hotel operations and ensured exceptional guest experiences.
- Oversaw staff training and development to enhance service quality.
- Coordinated maintenance and housekeeping schedules for optimal efficiency.
- Handled guest inquiries and resolved issues promptly and professionally.
- Developed budgets and monitored expenses to maintain financial health.
- Handled guest complaints professionally and efficiently.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
Waitstaff Manager
Huddle House
07.2014 - 06.2017
- Supervised waitstaff to ensure excellent customer service and satisfaction.
- Trained new employees on restaurant policies and service procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Supervised waitstaff to ensure high-quality service and customer satisfaction.
- Trained new employees in menu knowledge, service standards, and operational procedures.
- Coordinated shift schedules to optimize staffing and enhance workflow efficiency.
- Implemented inventory management protocols to maintain supply levels and reduce waste.
Commercial Sales Manager
AutoZone
03.2004 - 08.2014
- Developed and implemented pricing strategies to optimize profitability across product lines.
- Led cross-functional teams in executing promotional campaigns, enhancing brand visibility and customer engagement.
- Mentored junior staff on best practices in merchandising and sales techniques to drive team performance.
- Fostered relationships with key clients, resulting in increased customer retention and satisfaction rates.
- Analyzed market trends to identify new business opportunities and adjust sales strategies accordingly.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
High School Diploma - Main
Deep Creek
Chesapeake, VASkills
Assisted in training staff on company policies and procedures Supported team members in developing necessary skills for their roles Facilitated onboarding sessions for new employees
Timeline
Assistant Store Manager
Wendy’s
11.2023 - Current
Hotel Night Auditor
Studios 4 Less
03.2021 - 11.2023
Warehouse Worker
QVC Warehouse
10.2019 - 02.2022
Hotel Manager
Bowers Hill Inn
02.2018 - 03.2021
Waitstaff Manager
Huddle House
07.2014 - 06.2017
Commercial Sales Manager
AutoZone
03.2004 - 08.2014
High School Diploma - Main
Deep Creek