Crystal Hooper
Orlando,FL
Summary
Well experienced and highly skilled individual seeking a position within the medical field with the ability to multitask while accepting challenges. I am trustworthy, ethical, discreet, detail oriented with forward thinking decision making abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
AdventHealth
11.2023 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
Cooperate Resource Team
Orlando Regional Medical Center
10.2019 - Current
- Managed conflicts within the team, ensuring timely resolution and maintaining positive working relationships.
- Completed documentation associated with job duties.
- Leveraged data-driven insights to optimize resource allocation decisions affecting team performance and efficiency.
- Organized and prioritized workflow.
- Utilizes soothing techniques to attempt to calm confused patients, talking in a soft, soothing manner, reading to the patient, touching the patient’s hand to redirect from pulling at lines
- Notifies the nurse for patient needs such as toileting, hunger, OR at any point that the patient would be a hazard to themselves or others
- Other duties as specified by department supervisor
- Through observation and surveillance, Reports any changes in patient's mental or physical condition, suspicion of ingesting questionable substances or items
- To provide safety in the hospital setting for those patients who require a sitter to perform continuous observation
- Performs and documents vital signs and other appropriate patient information in the EMR
Intake Specialist/Admission
Central Florida Behavioral Hospital
07.2019 - 10.2020
- Responsible for obtaining vital signs, keeping detailed records, reporting changes in patient's behavior to the mental health team and coordinating mental health services
- Reinforced negative client/patient behaviors with positive action approach
- Performed various typing, data entry and clerical activities
- To prepare a safe and Comfort environment
- To assist Patient with daily living containing to patients behavioral problems and crisis intervention if needed
- Work with multi-disciplinary team in leading activities such as community group, goal groups and recreational activities
- Observed and chart observation Completes telephone admission with all individuals interested in obtaining services
- Monitors individual admission process paperwork for admission to mental hospital
- Gathers documentation Reviews documentation performing Q15 Submits a complete eligibility application
- Answer Admission calls.
Warehouse Worker
Publix Manufacturing Warehouse
10.2017 - 06.2019
- Works on assembly line to package products
- Checks food label verification
- Provides good quality care for customers
- Makes sure product is in good standing
- Conducts inventory control measures
- Participates in monthly department employee meetings.
Patient Care Tech/Direct Support Professional
Central Florida Communites
01.2013 - 10.2017
- Maintained a clean, safe, and orderly home by following safety and infection control procedures
- Sustained and expanded skills and knowledge relevant to providing high quality support and services
- Obtained and maintained all required certifications and trainings
- Provided direct support to individuals with disabilities through relationships, spiritual activities, community involvement and integration
- Reported and documented daily events by completing daily logs, accident sheets, etc
- In a concise, understandable, and legible manner
- Provided residents with daily therapy and exercise, bathing and clothing, transportation to outings and medical appointments.
Education
No Degree - Sterile Processing Technology
Concorde Career Institute - Orlando
Orlando, FL03.2024
No Degree - Patient Care Tech
Florida Career College
Orlando Fl02.2014
High School Diploma -
Agape Christian Academy
Orlando Fl05.2010
Skills
- Typing Skills: 30wpm
- Electrocardiogram (EKG)
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- Patient Observation
- MS Office (Word, Excel spreadsheet, PowerPoint)
- Assembling case carts
- Steam Sterilization
- Decontaminating surgical instruments
- High-Level Disinfection
- Decontamination procedures
Education And Professional Development
- Certified Patient Care Technician, Florida Career College, License expires May 31, 2020
- Behavior Care Specialist
- HIPPA, OSHA, Safety Care, CPR Certified, MED PASSING
- HIV Certification
- College credits towards BS Criminal Justice from Valencia Community College
- High School Diploma
Professional Experience
- Work with a phone line take calls for admission
- Procured, distributed and administered patient care supplies
- Obtained EKG readings and monitored vital signs
- Performed phlebotomy procedures as required
- Gave emotional support when needed to patients and family members
- Used facility vehicle to transport patients to group outings and individual appointments
Certification
- SPT - Sterile Processing Technician
- CNA - Certified Nursing Assistant
Timeline
Behavioral Health Technician
AdventHealth
11.2023 - Current
Cooperate Resource Team
Orlando Regional Medical Center
10.2019 - Current
Intake Specialist/Admission
Central Florida Behavioral Hospital
07.2019 - 10.2020
Warehouse Worker
Publix Manufacturing Warehouse
10.2017 - 06.2019
Patient Care Tech/Direct Support Professional
Central Florida Communites
01.2013 - 10.2017
No Degree - Sterile Processing Technology
Concorde Career Institute - Orlando
No Degree - Patient Care Tech
Florida Career College
High School Diploma -
Agape Christian Academy
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